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4 weeks ago
When I use the Agile Development "Sprint Tracking" visual task board or any other type of VTB, I've found the date picker for "due date" on the vtb_card pop-up does not put the selected time into the field but rather 1 hour later. For example, if I select 12:00pm, it enters the time as 1:00pm in the form field. I am CST and it's converting the times to EST. Is there a setting or configuration to fix this?
Date/time as picked:
Date/time filled in from picker:
Solved! Go to Solution.
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4 weeks ago
Found my answer as soon as I submitted. Sigh. Looks like it's related to an old issue where it's doing the DST conversion, and if we want it to enter the value as selected we need to set "glide.vtb.card_select_due_date.dst_convert" to false.
The time for the Due Date Time field on Visual Task Board is displaying as one hour ahead - Support ...
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4 weeks ago
I will add this works just fine if I use the date picker from the task itself, just not on the vtb_card.
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4 weeks ago
Found my answer as soon as I submitted. Sigh. Looks like it's related to an old issue where it's doing the DST conversion, and if we want it to enter the value as selected we need to set "glide.vtb.card_select_due_date.dst_convert" to false.
The time for the Due Date Time field on Visual Task Board is displaying as one hour ahead - Support ...
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4 weeks ago
You need to make sure the timezone settings match in three places:
Your ServiceNow user profile
Go to Preferences → Time Zone in your user profile.
Set it to Central Time (US & Canada) or the correct CST variant.
Save and log out/in.
Your browser/device timezone
Make sure your computer’s OS timezone is correctly set to CST and that your browser is using system time.
If you use VPNs or remote desktops, they can sometimes change browser timezone offsets.
Instance default timezone (admin setting)
If you’re an admin:
Navigate to System Properties → Basic Configuration (glide.ui)
Check glide.sys.default.tz property.
It should ideally be UTC, but mismatches can cause confusing UI shifts if not handled correctly in custom widgets.
You can also verify System Properties → Time Zones to ensure Central is available and correctly defined.
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4 weeks ago
Hi, thanks for the reply!
I checked all those and they are correctly set to US/Central for all points.
System Properties -> Basic Config does show it set to US/Central as well, and we are not configured for Universal or UTC (Tailoring:sys_user.time_zone).