Walk-up appointment assignment

[Jackroo]

After some assistance, I am really struggling to identify how assignment works for walkup appointment records (WUA), I can select assignment and see a random list of names but I cant see that they all belong to the same group or have a specific permission so if someone could explain how to add additional users to the assignment drop down that would be great. 

[Amit Gujarathi]

Hi @Jackroo ,
I trust you are doing great.

1. Log in to ServiceNow with appropriate administrative privileges.
2. Navigate to the "System Definition" > "UI Actions" module.
3. Search for the UI action associated with the assignment drop-down in WUA records. This UI action is usually named something like "Show Assignment Group Members."
4. Open the UI action record and review the associated script. It should contain a query or code that retrieves the list of names displayed in the assignment drop-down.
5. Identify the source of the list of names. It can be a specific group, a dynamic assignment rule, or a scripted logic.
6. If the assignment is based on a specific group, you need to add the desired users to that group. To do this, go to the "User Administration" > "Groups" module.
7. Locate the relevant group and open its record. Look for the "Group Members" related list.
8. Add the additional users to the group by clicking on the "Edit" button in the "Group Members" related list and selecting the users from the available list.
9. If the assignment is based on a dynamic assignment rule or scripted logic, you may need to modify the script to include the additional users. Please consult with your ServiceNow administrator or developer for assistance in making these changes.
10. After adding the users to the group or modifying the assignment logic, save your changes and test the assignment drop-down in WUA records. The additional users should now be visible and selectable from the drop-down list.