Walk-up create incident ui action help

[sarahleighton]

Hi all

We are configuring our walk-up experience, and need some help with the 'create incident' ui action which is on interaction records. Currently, when the the incident opens, it has an assignment group set automatically, but I don't know where this is coming from.

When the user clicks the ui aciton, a form modal opens for the user to confirm they want to reate the incident from the interaction, sn_walkup_incident_confirmation. I found the incident_confirmation ui page, but this doesn't seem to be setting the assignment group. Any ideas where this is coming from?

Thanks in advance

[Peter Bodelier · Accepted solution]

Hi @sarahleighton,

Do you have assignment rules or AWA set up? It may be coming from there.

[sarahleighton]

Turns out there was an assignment rule impacting it - i thought these only ran after the record was inserted but clearly not, thanks!