Walk-up Experience auto-populates location in online check-in

[chadlockwood]

London Patch 6

When I navigate to /sp?id=walkup_online_checkin I expect to see an empty dropdown for selecting the location, however, the URL automatically updates and adds the location_id

/sp?id=walkup_online_checkin&location_id=d6eb33b3db366b00ded2d0b2ca9619cd

If I disable all locations, the dropdown is empty, as expected. If I enable one location, the dropdown defaults to that location. If I enable all locations, the dropdown defaults to a different location and sticks with that location as if it is cached somewhere.

This does not happen in my dev instance, which is Madrid.

I do not see a setting for a default location in any of the configurations and I do not see in the widget code, anything that would set a default location. I also haven't been able to find a user preference that might be setting it to a default.

UPDATE:

I created a new location for testing and now realize that the walkup_online_checkin page is defaulting to the newest created location. The location that it was defaulting to before was the newest.

[User658787 · Accepted solution]

If you have a location assigned to your user profile, and a location assigned to the walk-up lounges (location, but using location twice in this sentence is confusing) you have created, the system will default the user to the closest lounge to the location assigned to their profile.  If all of your walk-up lounges are in the same place then your default will be whatever is found first by the system. In your dev instance the admin account profile does not have a location assigned to it by default so you are always prompted to choose a lounge/location.

[clyon]

I have set a couple of users profile location to the same location that is listed on the 1 walkup location, location field and when checking in, it is not defaulting as you mention above. What could be the cause?

[chadlockwood]

This was the same response I received from HI. This is expected behavior and probably has its place but surprising that it is not configurable. We have employees from all over the globe visiting different offices and would not want them to be place in the wrong queue just because of the location value in their user record. I have asked HI to create an enhancement request to change this. For now we have to disable this functionality.

[Kishor O]

@User658787 How you have disabled it? Can you please provide the steps?