Walk-up Experience user check-in

[clyon]

In walk-up experience, at user check in, it currently ask for user name. Is it possible to change what field it is searching on? We'd like to use the 'user_name' field which contains our SSO id.  TIA

[Michael Ritchie · Accepted solution]

Unfortunately this isn't possible with simple configuration.  In order to accomplish this you would have to clone the walkup_check_in widget and then use this widget instead.  But this is a great enhancement request since other widgets allow the setting of system properties to set things like this.

• Change your scope to Walk-Up Experience
• Pull up the Service Portal Configuration and clone the walkup-checkin widget
• Edit the highlighted piece of code as show below
• Edit the walkup_check_in page and use your cloned widget instead

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[clyon]

Thank you so much!

Is this an enhancement that is not recommended  due to causing issues during upgrades?

[Michael Ritchie]

By cloning the widget you are making your own version that won't be affected by the upgrade so no harm.  The only issue is you would have to be mindful of updates to the out of the box widget in case you want to apply those changes to your own version.

With regards to editing the out of the box page, yes that may come up as a skipped item during your upgrade but not a whole lot of effort there.  The Service Portal is meant to be configured by customers so really no concerns.

But again I would submit an enhancement in Hi to make it easier to configure this list with things like system properties as other out of the box request widgets do similar.

[Troya1]

We simply want to capture one more variable from the widget; therefore add a field for the user, but when initally cloning the widget, the checkin page becomes corrupted. 

Has anyone else experienced this?

Currently, we have a HI ticket open to no avail.