Walk-Up when opening an incident from a walk up interaction set contact type to Self Service

[Darlene York]

Good afternoon,

I have a requirement to set the contact type on an incident to Self Service when the incident is opened from a walk-up interaction.

Ive been looking at ui actions and ui policies and nothing is jumping out at me.

Any assistance would be greatly appreciated.

[ShubhamGarg · Accepted solution]

Hello @Darlene York,

There is OOTB UI action 'Create Incident' on Interaction table.

You can add this line of code  to existing script-

current.contact_type = self-service;

Reference documentation - Create an incident from an interaction 

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

[Darlene York]

Thank you for your help!