We are using ServiceNow Customer Service Management (CSM) with Engagement Messenger and want to embed the Engagement Messenger widget into a customer‑facing portal built on Pega Is there any documented or recommended pattern for embedding Engagement...
Hi,If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task? Thanks in advance. Regards,Juganta
Hi All, I am getting below error which trying to to get refresh token through Oauth for 3rd party. OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token
Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...
Manager approved, if approved then group approval, if members of group approved, then create task, if members of the group rejected, still task creates.Any idea or tips are greatly appreciated.-abrouf
Approvals are not getting triggered for the cases, even though the correct conditions have been configured in the To-Dos setup. Could you please review this and help identify the issue? Kindly refer to the screenshot below for more details. To-dos ...
O campo Priority do Incident deve ser definido automaticamente de acordocom a opção selecionada na variável de café, conforme a matriz abaixo:1. coffee pele / café pele → Prioridade 42. gourmet coffee / café gourmet → Prioridade 33. coffee do baum / ...
Requirement : When new record inserted to live_notification table and user is not empty one bell notification should created and route to the table record mentioned in the live_notification record. Issue : I have created provider notification and its...
Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.
Hi,I am trying to open a new record in the Service Operations Workspace. I have created a declarative action - Create Alert which is implemented as a client script. I have written this code in the Client Script function onClick() { var con = con...
Methods for Dynamic Recipients Population:Event-Based (Most Common):Create a Business Rule to fire an event (gs.eventQueue).Pass the target user/group sys_id in the parm1 parameter.In the Notification, check the box Event parm1 contains recipient."Us...
How to rename the My request and My task in ESC Portal header?
Hello,We have wiki with many pages with links and within which we have pages with links within which we have pages with links, how is the easy way to copy the content or pages of WiKi to Knowledge Articles in Knowledge Base.RegardsSuman P.
Hello, I have requirement as below: In custom workspace, we have playbook tab and details tab of form. If state is updated from backend (any script), reload entire page including playbook. How can i implement in ui builder page or t...
Hi Folks,We are looking to implement a functionality on the Create/Edit Schedule page that restricts on‑call managers from viewing or editing schedules belonging to other on‑call groups.Our proposed approach is to create custom ACLs on the On‑Call S...
