Hello All,We are unable to find "Add new list" under "My List" in service operations workspace. As a admin I am able t view the button but as any other user not able to see the button to add /create new list. Adding screen shot. When i impersonate an...
Hi Team, In Change management SOW view we have option to "Assess Risk" during new state if we click on assess risk and submit Risk question i don't have option to Re-asses the Risk during other states i.e. Assess and Authorize. Please provide me the ...
Hello everyone,I have a record producer in which I can upload an excel file which gets directly inserted in the sys_attachment table.Now I have to insert that imported data (simple strings) in my MRV. I've found similar posts: Automatically fill the ...
Hello, I'm wanting to make adding an attachment to the playbook activity mandatory. As in the User can not move on to the next activity until an attachment is attached and a notification pops up informing the User of this requirement. Does anyone kno...
HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...
I have a scenario. Whenever someone submit a Microsoft form, a case should be created in ServiceNow. Can anyone please guide me on how to do this? What procedure should I follow? We don't have integration hub subscription.
Hi Team, We have a catalog item for Bulk Upload of hardware required for new hire. When an excel sheet containing the data is attached to the catalog, every row of the excel should convert into a new row in the MRVS. Every column of the excel will be...
Hello, I have a client that I am building an experience for. The experience is mostly data visualizations (donuts specifically). The client would like for a list to open when they click the slices of the donut. This is too vague and has not worked n...
Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...
Hi, Having an issue with the default-query in an sn-record-picker. It seems to properly accept the Active state and the Caller, but it will not filter by the Assignment Group. default-query="active=true^assignment_group=c25fbdd8478855d07b1dc4e2846d...
Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...
Hi All,I am using the form widget to display a ServiceNow form. It has a field Application which is reference to User table.When I try to search by my first name, it works fine. But when I search by my last name, it can't find my name.When I add a '*...
A Simple question, seems I cannot find answer to it. I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...
Hi All,I am working on VRM and Computed risk rating is not getting populated for one of our Vendor because I can seeAssessment's - Planned end date was 5th Dec 2025 but Actual end date is 8th Jan 2026. (Pictures are attached for reference.)What shou...
Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...
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