We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More
Hi, will someone be able to help me regarding how to activate the "NEW" back in a List form?Someone from my team accidentally deactivate the "NEW" button and it seems like all the screen that should have this capability were all gone.Attached is the ...
I'm trying to have Service Now send an email notification to all members of a group whenever a change or change task is assigned to the group. I thought this was already configured (using Berlin) but I'm not seeing the emails go out. I'm looking at t...
Hoping someone can identify where my issue may exist. We're attempting to send some formatted emails into Service-Now in automated fashion. In our dev environment, the emails were inserted into Incident records without issue, maintaining the table fo...
Is there any way of editing the work notes (ie journal) field to remove an entry? For example, if somebody has put something in there which they shouldn't have, and which is now visible to all users, is it possible to remove just that one entry which...
I'm working on a Web Serviced integration with ServiceNow and Pinnacle, and during testing, I've been using the Background Scripts module to test, and when I try to invoke Outbound SOAP messages that work properly in the "Test" feature, I receive thi...
I am attempting to utilize advanced reference qualifiers at per the instructions athttp://wiki.servicenow.com/index.php?title=Reference_Qualifiers#Advanced_Reference_QualifiersI am trying to get the value of the 'user' field into the reference qualif...
Hi,I have a requirement where a a set of fields needs to be added to our change management form in a 3 x 5 table. Because ServiceNow can only perform splits that allows for two columns at a time it was suggested that we create an HTML form and add th...
The GlideSystem page (http://wiki.servicenow.com/index.php?title=GlideSystem) describes the addInfoMessage and addErrorMessage methods.The page on Business Rule debugging (http://wiki.servicenow.com/index.php?title=Debugging_Business_Rules), section ...
Does anybody know of a useful script that could be added to either a client script, or a UI action that would set all fields to read only. I have all my closed task going to a closed state, and active set to false, however the ServiceNow suggested me...
I am trying to schedule a job that checks for knowledge articles within 30 days of their "valid to" date and then generates an event if that is true.'valid_to' is a glide_date field in a knowledge record. I'm having trouble getting the query right fo...
My users want to search comments made thru the worklog.I've done some testing and it looks like the global search box will work. At least for most kinds of records which are active.I'd like to dive deeper and offer up instructions from the search int...
Hi, Has anyone managed to change the look of the system generated email notification templates, I'm trying to make them look a little more corporate but can't figure it out. I've picked some script up from somewhere but can't figure out how to get it...
Hi all,A while ago I posted a question about getting Web Service Scripts working from IBM z/OS cURL calls. Now they're all working but I can't currently get all of the audit data I was trying to retrieve.The scenario I have is ... a script runs to i...
Can the below script be changed to update the work_notes with the "u_reassign_reason" which is a drop down list? We get the popup box to select a reason that the Help Desk is assigning the incident to another group, we'd like for the value from the r...
Per the wiki: "The email client uses its own email templates to define default values for fields. You can create a different template for each table that uses the email client. "Is it possible to add conditional logic to the template? Creating a new ...