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Service portal i need to redirect to RITM

Hi Community,I want to trying after submitting the form i got a pop-up message like''click here to view'' . After clicking on this link i need to redirect to RITM but it redirects to Request .how can i achieve this i post a code which i was used for ...

bhuvana by Kilo Guru
  • 5689 Views
  • 6 replies
  • 5 helpfuls

Journal, Journal Input, Journal List

My understanding is that ServiceNow provides three types of Journal fields for Auditable tables: Journal : That accept Journal Entries and Display them Journal Input: That only accept Journal Entries Journal List: That shows Journal entries Question:...

How to pull asset warranty expiration

The script below should be pulling in the warranty expiration and comparing it to the current date but I continue to get undefined for the warranty expiration date function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue...

mdjoseph12 by Giga Contributor
  • 2445 Views
  • 7 replies
  • 0 helpfuls

What are a_ref indices?

When I look at the indices on my tables, I see a bunch of indices on fields with names like a_ref_1, a_ref_2.   What are these indices?

giles_lewis by Mega Contributor
  • 1770 Views
  • 3 replies
  • 3 helpfuls

Resolved! Populate assigned to based on assignment group

Hello! I have a catalog item that has 'assignment group' and 'assigned to' as variables. These are reference fields. I can populate the assignment group based on the client requirement. My problem is how to populate the assigned to reference field ba...

ceraulo by Mega Guru
  • 5300 Views
  • 6 replies
  • 0 helpfuls

Scoped equivalent of GlideScriptedProgressWorker()?

GlideScriptedProgressWorker is not callable from a scoped script.I have looked through the documented Scoped API and cannot find anything comparable.Has anyone come across a workaround/equivalent? I'm currently using a global script to call the Progr...

paulmorris by Giga Sage
  • 2071 Views
  • 5 replies
  • 0 helpfuls

Using Keyword search in encoded query - one last try

Hello - i posted another question and have received some good responses but am still having issues solving this problem - I have an encoded query in a mail script -- and I need this to return records from the incident table that have the keywords "gr...

Sandy7 by Tera Expert
  • 2580 Views
  • 5 replies
  • 0 helpfuls

Make field mandatory before Task can be closed

Hello, I have a variable called "Workflow Progression" that is only on a certain task that fires(UAT Testing Task) from the workflow at a certain point.  The purpose of the field/variable is to ask what the workflow should do next:  Move to Productio...

booher04 by Tera Guru
  • 3611 Views
  • 15 replies
  • 0 helpfuls

Resolved! Custom Component creation for Agent workspace

Hi all, It has been great that in Orlando we can now built custom components for Agent Workspace. This may be an obvious answer but I would like to know to what extend you can still get help from ServiceNow support team if you happen to have issues w...

americo by Tera Contributor
  • 2227 Views
  • 5 replies
  • 6 helpfuls

Resolved! REST API Integration: certificate verify failed (_ssl.c:877)

Hi, I tried do some integration towards serviceNow using python script and referring example given in this link to update the records: Table API Python Here is my code: #Need to install requests package for python #sudo easy_install requests import r...

Fitri by Giga Contributor
  • 6609 Views
  • 11 replies
  • 3 helpfuls

Resolved! Workspace, custom field decorator

Hi, I am trying to create a custom field decorator. The decorator should copy the text in the field it is attached to, to the clipboard.   How do I create a custom field decorator??   I have tried creating a now-cli component that does this, but when...

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Roen by Kilo Expert
  • 7508 Views
  • 12 replies
  • 5 helpfuls

Resolved! Error: Invalid user address

I have recevied a issue where user has mentioned the below issue.He is getting such email. Can you please suggest what to do here, what steps should i take ? received from: XXXX@service-now.comsent direct: XXXX@service-now.comsent copied: Error: Inva...

Mr_X1 by Tera Contributor
  • 2966 Views
  • 7 replies
  • 4 helpfuls