Assume a GlideRecord, 'gr', with choice field 'os' (operating system).How do I get the value?gr.os.getChoiceValue() returns the 'choice label'gr.os.getDisplayValue() returns the 'choice label'gr.os.getElementValue() returns the 'choice label'gr.os.ge...
I have a field that I need to set in a subject line of an email. The email is coming from the "request" table, and the field is on the "sc_cat_item" table. I have a mail script within the email body, but I need to set the field in the subject. How ca...
I have been asked to make the copy sys_id available for discovery admins when you right click the header bar on a page. I found the entry for copy sys_id in the UI Context Menus and changed the condtion to say:gs.hasRole('admin') || gs.hasRole('disco...
hasValue()and nil()appear to serve the same purpose. Is there any situation where they behave differently? In other words, is there a situation where hasValue() != !nil()?If a field contains a bad reference (i.e. sys_id of a non-existent record), doe...
Is there a way to override a UI policy based on the current logged in user? I'd like to remove the mandatory requirement on a field for admins. I don't appear to be able to modify the conditions field to insert a test of userObject. In the list view ...
Hi all,We have found that when an MSG file is forwarded into the system through the mail it will then not allow the file to be opened.Error message displays - "Can't open file. The file may not exist, you may not have permission to open it, or it may...
Hoping someone here can tell me what I'm doing wrong here. On a catalog Order Guide, I need to filter a list of Configuration Items based on the CI Class chosen in another variable.I created an on Change Client Script (on the Class Variable) that cal...
I m trying to create an event when the browser window / tab is closed. Can window.onunload function be called? if so, from where?I see session.established event is created everytime the new session is established. Similarly, i want to trigger another...
Hi,On incident table have a choice list field,need to restrict some of the values appearing in this field.Was planning to achieve this using a reference qualifier - http://wiki.service-now.com/index.php?title=Reference_Qualifiers#Qualifiers_Based_on_...
I am currently using the following function within an Business Rule to populate the RFC field on the incident table from Change. As is, it is working correctly, but the process owners now would some changes. What they want is a check to see if the RF...
I have made a UI action button which changes the status of a record, then saves the record. Unfortunately any validations that should occur on save do not happen and we have a record with required fields not filled out that are not being reported on....
I just want to make sure I have this concept right. Regardless of what is in the "Email Template" field on an Email Notification form, if I have something in the "Subject" and(or?) the "Message" fields, that template is overridden and the Subject/Mes...
We use the work notes field for communication. When entering links it does not format it in HTML. I know you can add HTML tags, but has anyone else had this issue?Need to retain the journal type field and have automatic HTML formatting.
Is it possible to set the level of a log entry to Warning, Error, or Information? I see logs being created by the system with the levels being set, but I do not see an option to use the gs.log() function to set the level. Is this possible? I'm curren...
I would like to create a UI action on Incident Form which pops up another window (a list of incidents) filtering for certain incidents. My UI action is the following: function showWithSameStation() { var query = 'u_station='+g_form.getValue('u...