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Customize Icon Menu List

Good morning, I have recently started to look at update our Portal and one way I thought about doing this is by using the Icon Menu List widget. When changing the bootstrap colour I notices that its only the icon that changes colour. So the menu head...

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Darren22 by Tera Expert
  • 2253 Views
  • 2 replies
  • 1 helpfuls

Resolved! Google Analytics on Helsinki Service Portal

Has anyone put Google Analytics on the Service Portal? I put it as a javascript include at the theme level. This seems to work, but only for the initial page the user hits or any refreshes. Since navigating around the portal typically doesn't involve...

brian_ by Tera Guru
  • 14157 Views
  • 38 replies
  • 18 helpfuls

Notification Preferences Table

When we click on follow button on an incident , we have a separate page open where we can put the work notes/Comments . We have configured a notification on work note update . My issue is  when i disabled the desktop notification the notification sho...

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Sherine by Kilo Explorer
  • 6781 Views
  • 1 replies
  • 3 helpfuls

Resolved! Extra line breaks in description field

When creating an incident from the incident form, the description field adds line breaks. Does any one know if there is a way to prevent the additional line breaks? Thanks! Rita

ritaaudi by Tera Contributor
  • 3239 Views
  • 8 replies
  • 1 helpfuls

When change request state is Assess or Authorize, both fields will be read only for everyone except for Change Manager and Change Coordinator role users. If any of the two fields is modified, change request should be sent back to Assess state for app

Hi All, can anyone help: 1)- When change request state is Assess or Authorize, planned start and end date fields will be read only for everyone except for Change Manager and Change Coordinator role users. 2)- If any of the two fields is modified, ch...

nidhi12 by Kilo Contributor
  • 6676 Views
  • 8 replies
  • 3 helpfuls

Resolved! Passing Values to script Include??

Hi , I have a  Requirement : when Ui Button is Clicked , it will Render a Ui Page with Dynamic Values . Ui Page :  will Fetch values of Specified  Table  from Script Include using GlideAjax. Script Include : Has Code to glide Records from Specified ...

Tarun2 by Tera Contributor
  • 4825 Views
  • 24 replies
  • 1 helpfuls

how to apply forwarding in email

HI All, i have two prod instance  1.old Prod instance 2. New Instance Prod Now after some days my old prod instance is going to shut and my requirement is that i want to apply forwarding to old prod instance so that wherever any user created incident...

How to use document.getElementById in RP client script

Hello, I have a client script in a record producer. I have the following line of code: var val = document.getElementById('field_name'); However, it doesn't work and instead it shows this error: There is a JavaScript error in your browser console I kn...

Mohammad1 by Tera Contributor
  • 2463 Views
  • 2 replies
  • 0 helpfuls

Not able change application scope.

Hi,I was working on SN application and for the testing purpose, I have installed it on another ven instance.But when I change the application scope and opened the record but it displays record is in application scope and you are in gloabl scope not i...

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vimal11592 by Tera Expert
  • 10208 Views
  • 15 replies
  • 9 helpfuls

Resolved! Inbound action type "reply" to always create a new record

Hello! We have CALL records that get created from emails, I need new call records to be created for all types of emails, new, forward and reply.  New and forward seem to work fine, but a reply is always updating the existing record. Is there a workar...

Assigning HR Tasks to anyone in an assignment group

Hello Community, our team has created an HR Task Template that spits out a checklist task type and assigned it to an Assignment Group (no specific user specified).  When the task gets generated, the system is auto-assigning it to a specific person in...

yundlu316 by Kilo Guru
  • 2294 Views
  • 4 replies
  • 0 helpfuls

database view - get rid of duplicates

HelloMy database view is returning duplicates that I dont want. For example In metric table it finds one incident 2 times and it is then visualised in report which is confusing.Report look for incidents where I was assigned to.If I was assigned to mo...

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Pastupe by Mega Guru
  • 7668 Views
  • 9 replies
  • 1 helpfuls