Warn a user before a session timeout

[Brian Bush]

We have set glide.ui.session_timeout to 15 minutes as per our own corporate policy.

We have also set glide.ui.forgetme as per ServiceNow hardened instance recommendations.

Has anyone come up with a good way to warn users before their session times out?

It seems like some combination of v_user_session and gs.getSession might be useful.

[Jim60 · Accepted solution]

I've been working on a Platform session timer, you can view my code on my github.   I'm still working on the documentation and we are testing in our corporate development environment.   https://github.com/xxJimxx/SNTimeout/  

Let me know what you think or if you have improvement suggestions.

[Bhavin Jain1]

HI Jim,

The solution works on the fulfiller side but not on the service portal side as UI page is not supported by portal,

Is there any workaround so that it can be rendered in portal,

I'm struck where the UI script is calling UI page, Even widget can't be called from here,

Regards,

Bhavin

[Jim60]

Hello,

With portal being AngularJS our portal team implemented an open source project from GitHub called ng-idle.   I'm sorry but I'm not much help on how to inject modules into the portal.

GitHub - HackedByChinese/ng-idle at master

[JayGervais]

Hi Jim, 

I have been playing around with your solution in our sandbox instance and it works great. We are looking to implement something like this in our service portal. Do you have any ideas or suggestions on how this could be implemented? 

Regards,

Jay

[Kim47]

Hi Jim,

I just want to thank you so much for your hard work. Last year, I helped one of my co-workers to get the timeout pop-up works. Your information in the update set on GitHub helped me soooooo much. It worked after I made small changes. Thank you so much. Please don't delete it so other will benefit from it.

Kim