we want to hide form action of create incident from form context menu of SIR form
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4 weeks ago
we want to hide form action of create incident from form context menu of SIR form after one incident is created from the security incident ?Is there any solution for this?
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4 weeks ago
Hi @Siva_Prasad
Out of the box (OOTB), the same logic works on the Incident table to create related changes. Please review it — if it’s not the same, you can build your own logic.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 weeks ago
Our requirement is to hide the create incident form action from form context menu like create problem and create change after one incident is created
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4 weeks ago
yes, ,mate.
You can check the OOTB solution applied on the Incident table and make changes as per your need.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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4 weeks ago - last edited 4 weeks ago
To meet your requirement of hiding the Create Incident form action once an Incident has already been created from a Security Incident then you can apply a similar condition in your UI Action:
current.incident == '' || current.incident == null
This will ensure the option appears only when no linked Incident exists.
If you need it to behave the same way in the form context menu, the same condition logic will work there too.
