what is difference between service and technical catalog?

venu gopal red1
Kilo Explorer

‎11-01-2017 04:10 AM

help me

0 Helpfuls
  • 3,356 Views
6 REPLIES 6

Michael Fry1
Kilo Patron

‎11-01-2017 11:59 AM

Just a way of categorizing the different catalog items to make it easier for user to find what they need.


0 Helpfuls

venu gopal red1
Kilo Explorer
In response to Michael Fry1

‎11-03-2017 09:04 AM

thank you


0 Helpfuls

Deepak Kumar5
Kilo Sage

‎11-01-2017 12:08 PM

Adding with above as we use -   Service Catalog to submit a request by end user and Technical for auto generated request.


Scott Jordheim
Giga Guru

‎11-03-2017 09:11 AM

We also use the technical catalog for items only IT should have access to submit. For us, the Service Catalog is general use for anyone with access to ServiceNow either by Self-Service (end users) or ITIL view (IT).