What is difference between the HR case & Incident

[a41022639]

Hello Community,

What is the difference between HR case & Incident?

[Abhishek_Thakur · Accepted solution]

Hello @a41022639 ,

Incident is always an interruption or when something has broken down whereas HR case always may not be an issue, it may be an inquiry raised by an employee.

[Sandeep Rajput · Accepted solution]

@a41022639 Please refer to this article to know the difference https://www.servicenow.com/community/service-management-forum/what-are-the-difference-between-case-a...

[Jitendra Diwak1]

Hi @a41022639,

In ServiceNow, a HR case typically involves employee-related matters such as benefits, leaves, or grievances. On the other hand, an incident in ServiceNow usually refers to any unplanned interruption or reduction in quality of an IT service, like a server outage or software glitch.

Please accept my solution if it resolves your issue and thumps 👍 up 

Thanks 

Jitendra