What is Service desk , HI tickets , ITSM , ITOM and ITIL

Basha4
Tera Expert

‎11-03-2022 05:29 AM

HI 

 

What is a Service desk, HI tickets, ITSM, ITOM, and ITIL

Please tell me the above things 

I want to know this one's  

Please share your information

 

 

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Anurag Tripathi
Mega Patron
Mega Patron

‎11-03-2022 05:36 AM

Hi Ticket is the ticker we raise to servicenow platform for any issues with products. HI stands for hosted itil.

for the rest , you should google it as they are hug topics and its difficult to answer them all here.

 

-Anurag
0 Helpfuls

Abhijit4
Mega Sage

‎11-03-2022 05:42 AM - edited ‎11-03-2022 05:53 AM

Service Desk : These are group of people who help to resolve all IT related issues.

HI tickets : If you are ServiceNow partner and you are facing any issue related to ServiceNow instance or if you see any bug in ServiceNow then you can raise HI Ticket which will be resolved by ServiceNow Employees.

 

Below topics are big, you can find link to understand it in detail :

ITIL : ITIL 

ITSM : ITSM 

ITOM: ITOM 

 

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Regards,
Abhijit
ServiceNow MVP