What is ITIL?

ITIL, owned by AXELOS Limited, provides recommendations and a framework that, while not an industry standard, is widely adopted by thousands of organizations that are reaping the benefits of a standardized approach. The ITIL framework improves the quality of service management, outcomes, and operations for organizations that choose to commit to the ITIL framework.

ITIL 4 is the latest version of the information technology infrastructure library, released in 2019—this version is, so far, the most agile, customizable, and flexible. ITIL 4 offers a systematic approach to ITSM with more stable IT environments, reduced expenses, better awareness of risk, and enhanced customer support. The methodologies focus more on automated processes, the integration and expansion of service management beyond IT, and the improvement of collaboration and communication across the entire organization.

Organizations are assisted in creating a stable IT environment and service operations that improves customer support, limits threats, and reduces costs.

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvements

As previously stated, ITIL is a best-practice framework for ITSM. While ITSM describes how organizations can manage information systems and deliver value to customers by clearly defining IT-related roles and responsibilities of employees, teams, and departments, ITIL supplements ITSM, and helps ensure success.

Commonly, organizations rely on ITIL within ITSM to optimize change, problem, and incident management. However, more and more businesses are expanding ITIL practices to implement improved self-service and service-catalog solutions.

As an integrated, process-based framework, ITIL allows IT organizations to track, manage, and deliver technical services within a company. When handled effectively, ITIL helps promote improved productivity, while also helping ensure increased employee satisfaction.