Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

What is the purpose of flagging an article in a knowledge base?

abhi159
Mega Sage

What is the purpose of flagging an article in a knowledge base?
A. To mark an article to read later.
B. Allow a user to submit feedback about an article
C. Reporting an error

1 ACCEPTED SOLUTION

Hi @abhi159 

 

Sorry, actually its C . even a user did not flag but still share feedback via comments,  and as per even error is  not right word, flag means, change required or correction or update needed. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @abhi159 

Its B, Allow a user to submit feedback about an article

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

abhi159
Mega Sage

in now learning course its reporting an error that why I am confused

Hi @abhi159 

 

Sorry, actually its C . even a user did not flag but still share feedback via comments,  and as per even error is  not right word, flag means, change required or correction or update needed. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

abhi159
Mega Sage