What is the purpose of flagging an article in a knowledge base?

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abhi159
Kilo Sage

‎02-22-2024 02:16 AM

What is the purpose of flagging an article in a knowledge base?
A. To mark an article to read later.
B. Allow a user to submit feedback about an article
C. Reporting an error

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Dr Atul G- LNG
Tera Patron
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In response to abhi159

‎02-22-2024 02:50 AM

Hi @abhi159 

 

Sorry, actually its C . even a user did not flag but still share feedback via comments,  and as per even error is  not right word, flag means, change required or correction or update needed. 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
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In response to abhi159

‎02-22-2024 02:50 AM

Yes problem 🙂 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sreeram_nair
Tera Guru

‎01-12-2025 09:00 PM

I think Allow a user to submit feedback about an article is the right choice as we are giving feedback to the user that something.
Also, as the per the reference on 'Provide feedback on knowledge articles', You can submit feedback for knowledge articles in these ways:

  • Flag an article as incorrect or inappropriate.
  • Provide a rating value for the article.
  • Mark an article as helpful or not helpful.
  • View comments, add a new comment, or reply to existing comments.

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