what is the table name to create "Call" in ServiceNow

[Krishna35]

Hi SNOW Team,

Wanted to know the table name to create a call in ServiceNow via an exposed API either through REST/SOAP.

All the way,  we could find the creation of Incidents across but could not find some relevant table in REST Explorer as well.

Thank you.

Regards,

Krishna. 

[Mike Patel · Accepted solution]

new_call (labeled as Call) is the table name. you can do something like new_call.list to get list of records. If you don't see the table in REST Explorer than make sure "Service Desk Call" plugin is activiated.

[Krishna35]

Thank you Mike, I am able to make it. The below URL helped me to install https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-desk/task/t_ActivateServiceDeskCall.html 

Thanks again.

[Laurent5]

Hi,

I am trying to import data into the new_call table.

I used the easy import, generated and populated the template but although it says the import is successful, the imported records are nowhere to be found... Any ideas?

Thanks

Lars