What is the use of Subscribed by(related list) in business service?

Raj90 · ‎02-15-2019

Hi All,

In Business service, we have one related list name Subscribed by seeing in the below

We add User to Subscribed by but I don't know what is the use of this related list.

Anyone having knowledge on this please tell me briefly(functionality).

How to hide this related list for ITIL users?

Thanks

Raj

Raj90 · ‎02-21-2019

Hi,

The below code is working fine.

function onLoad() {
if(g_user.hasRoleExactly('service_owner')) {
g_form.hideRelatedList("cmdb_subscriber"); // hide related list
g_form.showRelatedList('cmdb_subscriber'); // show related list
}
}

View solution in original post

Slawek_Radziewi · ‎02-15-2019

You just right click on top grey tab and choose Related Lists then hide it.

It is cmdb_subscriber table and I don't think it is used anyway. Probably just as an information table if you need to.

It might be related to subscription to CI feature. More under this feed.

https://community.servicenow.com/community?id=community_question&sys_id=7af2a87bdb52eb00fb115583ca96...

Raj90 · ‎02-15-2019

Hi,

We hide this related list for who have role ITIL

Thanks

Ajaykumar1 · ‎02-15-2019

Hi Raj,

Please refer the following threads.

Subscribe to a service offering

Subscription-based notifications

Mark If Correct/Helpful.

Regards,
Ajay

Raj90 · ‎02-15-2019

Hi Ajay,

How can we hide this related list for ITIL role user?

Thanks