What is this 'Certification' role ? is it Mandatory for managers or any users ?

[shaik_irfan]

Hello,

Can anyone please help me out to understand the purpose of giving Certification role ?

We have few ESS user with no roles how are the Managers and if the Managers team user contains ITIL role / if we assign ITIL role to any user and whose manager is an ESS then by background BR MAnager is getting with 'certification role'.

What happens if we remove the Certification role does is impact anyone user/manager ? does it impact the Approval request which receives to the Manager ?

[Jai21]

The certification role is automatically assigned to all users with the itil role when the Compliance module is activated or when

compliance applications are upgraded. 

See below for more details:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/compliance/reference/r_InstalledWithCompliance.html

[shanu · Accepted solution]

1. The certification role is automatically assigned to all users with the itil role when the Certification Core plugin is activated or when compliance applications are upgraded.

2. Certification core installs two business rules, both called Add Certification Role To Manager, that perform similar tasks on different tables. One rule checks for a manager specified on the User [sys_user] table, and the other checks for the certification role on the User Role [sys_user_has_role] table. When both a manager and the certification role are specified for a user, the system automatically grants the certification role to the manager.
=> This functionality ensures that a certification task can be escalated successfully to the next level.

3. Check this documentation to know more about this :
https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/compliance/reference/r_InstalledWithCompliance.html

Hope this helps !