What solutions are available from ServiceNow for automatic software deployment in user devices?

[Suggy]

Are there any OOB solutions from ServiceNow for automatic software deployment on user devices?

We are looking something like this - Create catalog items to request for software, trigger approval, once approved, automatically install the software.

[Viraj Hudlikar]

Hello @Suggy 

See in that case spoke for SCCM/Intune application are available. You can check overs docs and see what fits you best as per your requirement.

For one of my client, we had utilized Client Software Distribution - ServiceNow Store - Client Software Distribution 2.0 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Suggy]

Hi @Viraj Hudlikar 

I see there are 2 different spokes:

Microsoft SCCM Spoke - https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhu...

Microsoft Endpoint Configuration Manager Spoke - https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhu...

Both talks about "add device to collection" for example. but the 1st link doesnt mention about 'CSD', 2nd one does mention.

My question is:

1. what exactly is 'add to device collection' activity? wrt 1st link above, does it help in deploying software automatically?

2. is CSD plugin a MUST to use to deploy software?

[Viraj Hudlikar · Accepted solution]

Hello @Suggy 

Add to Device Collection Activity:

The "Add to Device Collection" activity in SCCM (System Center Configuration Manager) allows you to add devices to a specific collection. This is useful for organizing and managing devices based on various criteria, such as department, location, or specific configurations.

Regarding the first link, this activity itself doesn't directly deploy software automatically. However, once devices are added to a collection, you can target that collection with software deployments, updates, or other configurations. Essentially, it helps in organizing devices so that you can manage them more efficiently.

CSD Plugin Requirement:

The CSD (Client Software Distribution) plugin is not strictly necessary for deploying software using SCCM. However, it provides enhanced capabilities and integrations, making the process more streamlined and automated.

The second link mentions CSD because it integrates with SCCM to automate software distribution tasks, including deployment and removal.

Using the CSD plugin can simplify the process and provide additional features, but you can still deploy software using SCCM without it. The choice depends on your specific needs and the level of automation you require.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Suggy]

That helps! Thanks for your inputs @Viraj Hudlikar 

[Dr Atul G- LNG]

Hi @Suggy 

There is one more product ,not sure that what you looking called - DEX Digital End user experience.