What solutions are available from ServiceNow for automatic software deployment in user devices?

Suggy · ‎02-17-2025

Are there any OOB solutions from ServiceNow for automatic software deployment on user devices?

We are looking something like this - Create catalog items to request for software, trigger approval, once approved, automatically install the software.

Viraj Hudlikar · ‎02-22-2025

Hello @Suggy

Add to Device Collection Activity:

The "Add to Device Collection" activity in SCCM (System Center Configuration Manager) allows you to add devices to a specific collection. This is useful for organizing and managing devices based on various criteria, such as department, location, or specific configurations.

Regarding the first link, this activity itself doesn't directly deploy software automatically. However, once devices are added to a collection, you can target that collection with software deployments, updates, or other configurations. Essentially, it helps in organizing devices so that you can manage them more efficiently.

CSD Plugin Requirement:

The CSD (Client Software Distribution) plugin is not strictly necessary for deploying software using SCCM. However, it provides enhanced capabilities and integrations, making the process more streamlined and automated.

The second link mentions CSD because it integrates with SCCM to automate software distribution tasks, including deployment and removal.

Using the CSD plugin can simplify the process and provide additional features, but you can still deploy software using SCCM without it. The choice depends on your specific needs and the level of automation you require.

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Thanks & Regards
Viraj Hudlikar.

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Viraj Hudlikar · ‎02-17-2025

Hello @Suggy

1) ServiceNow ITOM (IT Operations Management) Orchestration with tools like SCCM, Intune, or Jamf.

2) Continuous Development - What is Continuous Deployment? - ServiceNow

3) Client Software Distribution - ServiceNow Store - Client Software Distribution 2.0

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Suggy · ‎02-17-2025

@Viraj Hudlikar Can I get more details/doc link wrt point 1.

Hope it would provide a solution to deploy software automatically on user machine.

Viraj Hudlikar · ‎02-17-2025

Hello @Suggy

See for point 1 you can automate workflows to trigger software deployments across endpoints using integrations with tools like SCCM, Intune, or Jamf.
Now to make it work I am just giving you top level idea which will be using orchestration workflows to create automated sequences that:

Validate software licenses (via Software Asset Management).
Approve requests (via ITSM).
Trigger deployment via APIs using IntegrationHub.

For example: A user submits a software request -> ServiceNow checks compliance -> triggers Microsoft Intune to deploy the app.

For orchestration check this: https://www.servicenow.com/docs/csh?topicname=r-orchestration-introduction.html&version=latest

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Suggy · ‎02-18-2025

@Viraj Hudlikar Orchestrastion is no longer being sold/supported. Is there any OOB solution provided by SErviceNow (app/spoke/any sol) build by ServiceNow which can do the software installation autimatically?