When I am Impersonating a snc_internal role user and trying to access the CSM portal it is redirect

[Rohith11]

When I am Impersonating an snc_internal role user and trying to access the CSM portal (which is not default portal) it is redirecting me to different page. only particular role users were able to access the CSM portal. How to make the snc_internal users to access the CSM portal.

[Community Alums]

Hi @Rohith11 ,

Why do you want to give internal users access to CSM portal?

[Anand Kumar P]

Hi @Rohith11 ,

Refer below link
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818380

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0713752

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand