Developer

GlideRecordSecure insert fails for "sn_vul_container_image_package" table using Script Include.

Hi everyone,I'm trying to insert records into "sn_vul_container_image_package" and "sn_vul_container_image_layer" using GlideRecordSecure.Using GlideRecord, the insert works as expected. However, with GlideRecordSecure, the insert silently fails—no r...

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All Modules of Software Asset is not showing in menu

I installed Software Asset Management plugin and everything was working fine, all modules were visible but after installing Software Asset Workspace Plugin, all modules except Software Asset -> Administration are not visible.I uninstalled Software As...

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In IDE3 working but not working in UAT

The functionality is working as expected in IDE3. The update set has been committed successfully in UAT, and there were no errors during deployment. However, the functionality is still not working in UAT environment. could u please help me identify t...

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List collector field is not working as expected in portal

I have created a catalog in which I have a variable set in that i have a list collector field , when I am selecting and adding records in try it view I am able to add but when I am trying to select any value from portal view , I am not able to select...

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how to translate choices on the field

Hi All, On Kb_knowledge there is document_type field I need to translate the choices values under this field based on the enduser's preferred language. Best Regards,Meenal Gharat

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I want to add one column to the Resource Card.

I would like to add a new column to the Resource Card column configuration. Could you please help me understand how to add the column and identify the table from which the existing column values are populated?

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Resolved! Soft PIN Expiration reminder on Partner Portal

Hello experts,We received an email from saying it is from partner portal, Did anyone of you encountered similar email notifications?If so do you have any idea about what is this email is about and the actions needed to be done.I cannot find any Servi...

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How can I transfer my ServiceNow University account along with the VOUCHERS from my university email

Hello,My ServiceNow University account is currently linked to my university email address. I'm about to graduate and my university email is already dead. I have 2 exams of CAD and CSA for which I need to register/schedule for the in person exam at th...

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Now Assist skills

Hi, Any suggestions on how to disable now assist skills in the workspaces? We want to remove AI related capabilities in the workspaces. Thanks.

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multiple approvals not triggering from a list collector variable

Hi Team, I have one list collector variable for 'additional approver' field which has defined in a flow to trigger approvals.Its working for one record.However not for multiple records, i tried with Look up records action with for each logic but stil...

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Fetching .dat File from MID Server in ServiceNow – Best Approach?

Hi Community,We need to fetch a .dat file from the MID Server in ServiceNow. Could anyone guide us through the step-by-step approach to achieve this?Thanks in advance for your help!

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Dynamic Fault Category filtering issue after save - Selected value is cleared on form reload

Hi Everyone,I am facing an issue with dynamic filtering of a field and would appreciate your guidance.RequirementOperations Category and Fault Category are custom fields on the Incident form.Based on the selected Operations Category, I am filtering t...

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#BLOG: Easy Navigation to List View from Form View in Native UI

Hello Community, During development and testing in ServiceNow, it's common to have multiple records open across different browser tabs. When you open a record from a list, the browser's Back button returns you to that list only if the previous page i...

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How to configure Easy Import to always use an existing Transform Map?

Hi everyone, Issue: I'm using Easy Import in ServiceNow Zurich to import data into the Incident table. Every time a user performs an Easy Import, it appears to create or use its own import configuration instead of reusing a single predefined Transfor...

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Catalog task with two users for assigned to

Hello Community,I would like to ask whether it is possible to assign two people to the same Catalog Task.The context is the following: a RITM is submitted, and I need someone from a specific group and another user who is not part of that group (for e...

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