When user clicks on cog icon in list view the personalize list window does not pop up

[Tam_s Ujj1]

When user clicks on cog icon in dmn_demand table in list view the personalize list window does not pop up.
It works on other tables like: incident.
Tried in different browsers, Edge, Chrome, same issue.

When impersonating user in sub-prod instances it works.
Roles are identical in sub-prod and prod instance.

Any idea?

Thank you in advance

[SatyakiBose · Accepted solution]

Hello @Tam_s Ujj1 

Well the solution is simple, but it is time taking.

Here is what you need to do:

1. Go to System UI > Lists
2. In the table column search for dmn_demand 
3. Identify the view that you are trying to access.
4. Open that specific record
5. You would see the List Elements. This is nothing but the columns that you have in the list.
6. Take a snapshot of the columns, and then delete all of them.

Now you should be able to access the list for dmn_demand. (Considering you removed the elements for the view that you are accessing anf trying to load)

Start adding the column one by one, and see how the cog wheel functions.

You would know which column is faulty, by doing this once the cog wheel stops functioning.

Like I mentioned, time taking but very very effective if finding the root cause.

[Tam_s Ujj1]

Hi @SatyakiBose ,

Thanks for your response, I checked the list but could not find any entry for the user for dmn_demand hence could not delete anything but when impersonating the user in prod we could easily modify the list. Not sure how and why but after that it was working for him as well.