when user Inactive approval send to manager for RITM approval in workflow.

thanuja thanuja · ‎11-27-2023

Hi Community,

I need help for inactive user approval send to manager approval in flow designer.

Example: Tommy is actual approver but Tommy is inactive in ServiceNow so the approval is skipping. This time the approval wants to trigger to Tommy Manager through flow designer for service catalog

Help me please.

Thanks,

Thanuja

Vasu ch · ‎11-27-2023

Hi @thanuja thanuja

You can use the following script for the rules.

sys_id = "";
var obj = new GlideRecord("sys_user");
obj.get("46d44a23a9fe19810012d100cca80666");  // User sys_id

if(obj.active){
    sys_id = obj.sys_id;
}else{
    if(obj.manager){
        sys_id = obj.manager;
    }
}
return "ApprovesAnyU["+sys_id+"]";

Regards,

Vasu Cheeli

View solution in original post

Vasu ch · ‎11-27-2023

Great to hear. Thanks for marking my response as solution.

Regards,

Vasu Cheeli

thanuja thanuja · ‎11-29-2023

Hi @Vasu ch

Ask for approval script for multiple user in flow designer - https://www.servicenow.com/community/developer-forum/ask-for-approval-script-for-multiple-user-in-fl...

Can you help me for this issue.

Thanks,

Thanuja