Where is this notification for Idea located in Servicenow?

[tahnalos]

We are trying to figure out the source of the following email notification:

To: no-reply@servicenow.com

Subject: The state of an idea you're following has been updated

Body:

Hi,

The state of idea <Name of idea> has been marked as Under Review

Note: This is a system-generated email, do not reply to this email id.
If you would like to stop receiving these emails you can change your preferences here.

I am unable to determine where this notification is coming from.  It's not on the Notifications form on ServiceNow so wondering if anyone knows where the actual source is.

[Cesar Salas1]

Hi @tahnalos,

The notification you are looking for is the 'Idea State Changed'. This notification is generated by the email script and it's challenging to locate the subject and body in the email log.

I hope this information is helpful.

If you find this helpful, I would appreciate it if you could mark the answer as correct.

Regards,

Cesar Salas

[tahnalos]

Hello

Thank you for pointing out that the notification is generated by a script but would like to know if this is triggered by a business rule.

Thanks

[Cesar Salas1 · Accepted solution]

Oh ok, not exactly, the BR 'Idea State Changed' in the Idea table created an activity called

'idea_state_changed' and is there where the event 'im_idea_activity.state.changed' is triggered. This is the event set in the notification to be sent.

If you already have notifications created in your email log, you can check these activities in the Activity [sn_actsub_activity] table.