which roles have access to the Watch List by shakeholders

[Srinivasu2]

Hi Community,

During testing with stakeholders by onshore team, they asked below question.

Could you please let me know do you have answer for this question?

Thanks & Regards

Srinivasu

[Harish KM]

Hi @Srinivasu2 Are you talking about watch list field?

If yes you can check WRITE ACL on watch list field like below and find the role.

[Srinivasu2]

Ok Thank you!

Do you know generally which role is required to get access to the watch list by stakeholders

Regards,

Srinivasu

[Anand Kumar P]

Hi @Srinivasu2 ,
OOB acls snc_internal,snc_incident_write,itil role user can write watch list if caller or opened by is logged in user

For a user to be granted access to watch list any read/write operation,  they must pass 2 ACL's
1) Table level (ACL where the field is not specified.  --None-
2) Field level ACL rule (Field is specified such as the one mentioned above) 

Thanks,

Anand