Why are the Requested items (RITM's) approvals not seen on the portal?

[kirthi1]

On the portal, Who can see "My approvals"? Some of them who are approvers are able to see it but some of them are not able to see even though they are the approvers.

This user- Bernard Laboy has 59 approvals on the My approvals back end application but can not see anything on the portal. Why is that?  

On the portal-

Aand how to show the RITM's approvals on the portal for the users who are the approvers?

[kirthi1]

Thank You for your response. 
Adding the role"approver_user" to the users shows the My approvals. 

[Allen Andreas]

Hi, great.

Be advised though that the approver_user is a license role that cost money. It's not as much as ITIL, but still can be charged. You'd want to get with your SN Account Exec to double-check how many you've purchased and then just be careful with issuing these out.

[amaradiswamy]

Hi Kirthi,

I am glad that it worked for you. Please mark appropriate reply as helpful or correct answer. Also, follow the suggestion by Allen regrading licensing implications. I wonder that this restriction also should apply to My Approvals in standard view, may be as part of your instance customization, may be the restriction to show link to  only users with approver_user role

[Allen Andreas · Accepted solution]

Hi kirthi,

I thought your question was in regard to the "My Approvals" widget that shows on the portal main page (by default), hence why I included all the screenshots and instructions that I did. I didn't know that you were actually talking about the "Approvals" header menu, which was covered by amaradiswamy.

So if armardiswamy now has the Correct answer, ok...but again...I would consider reviewing giving the role out as it is a billable role. So if this user has been given approvals before and could see them in the back-end, but adding a billable role to be able to see the widget on Portal...I'm unsure if that's the right true action to take, but that's up to you.

My suggestions above was more about you finding why they aren't showing, then understand why, then see what the correct action would be, based off your company, etc.

If anything I've said has been Helpful...please mark it as such. Thanks!

Take care!