Hi All,
Having to add stages to a RITM flow causes a lot of unnecessary work and limitations. For example, you cannot use subflows as easily because subflows cannot set stages for the parent flow. You also cannot use solutions like, for example, letting a third flow setting a RITM to Closed Incomplete when either of its tasks are cancelled.
I wanted to try updating stages with a simple Update action, but of course you cannot do that: The stages are not displayed normally in the RITM table or on the RITM in the Service Portal (first RITM). Only when I add stages in the normal way in the flow does the RITM actually display stages visually (second RITM).
Sometimes, using an Update record action to update the stage also creates the weird effect of showing the value of the Stage field instead of the label.
Is there any way around this? For example, perhaps coding stages would be a solution, but I'm not sure how that would work.
Regards,
Kim
