Work notes added notification - Do not send if updated by the assigned to

[Kris V]

I have a requirement for an email notification that if the Work Notes of the item are updated trigger the email - BUT if the work notes are updated by the assigned_to then do not trigger the email. 

I have tried to configure the conditions in the notification but it doesn't look like I can do it that way. Wondering if anyone can help me out with an advanced script to do this? I know the work notes field is a journal field, so not quite sure how to tackle this - or maybe its something simple and I am overthinking it. 

Any help would be appreciated - Thanks!

[MrMuhammad · Accepted solution]

Hi Kris,

I think scripting is not require to do this. Please try condition something like below

Work_notes [changes] AND

Updated by [is different] Assigned to.user id

Let me know if it doesn't work and preferably share the screenshot of the condition you are applying.

Regards,

Muhammad 

[Kris V]

Muhammad,

YES! That worked! I didn't think to try [is different] I was trying to use [is not]

This works perfectly now, thank you!