Developer

Hide Choices based on field value in List View in Workspace

Hi Everyone,I need some help with hiding/restricting specific choices in a field.I have a Type field on the Exception table with two choices: Open and Closed. I also have a Status field with four choices: 1, 2, 3, and 4.My requirement is that when Ty...

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how to send certification task to group managers to certify their membership?

Hi All, i am working on a requirement system needs to send a certification task to all active managers to certify all their memberships I tried with CMDB workspace by creating a policy on sys_user_group table , and i given condition as active true so...

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ESC - how to movie navigation menu to left in servicenow

Hi Team,How to move these topics to left i can only set three topics on left, rest getting added to right only. I want the all taxonomy topics to be on left.

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Add text between 2 variables in record producer variable set form

I have a requirement to display the text “Please answer the following question” between two variables. Both variables are part of a Multi-Row Variable Set (MRVS), and the application scope is Human Resources: Core.I tried using Rich Text Label, Label...

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Major Incident Management Playbook - Resolve Activity Issue

Hi allI am unable to Resolve the Major Incident in the playbook activity. After clicking the Resolve button, nothing happens. I tried following these KBs as well, but the issue still persists. https://support.servicenow.com/kb?id=kb_article_view&sysp...

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How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task?

How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task? We can see Affected CI Tab having Asset Action Swap CI functionality of Incident Table. Can we replicate the same for Catalog Task?

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Approval notifications via teams, Following the method of Connect multiple SNOW with Single Tenant

Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...

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Virtual Agent chat Box Not Working

Hi,when we click on the Virtual Agent Chat, we are getting error like Page not found.And in Go section it shows $sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=trueAny guidance on this?Thanks in Advance

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List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

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Resolved! Approval Reminder flow Not working after adding escalation

I'm running into an issue with a Flow Designer approval reminder/escalation process and I'm hoping someone has seen this behavior before. Original Flow Triggered when an approval record is created.Conditions: Approval state = RequestedSource table =...

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Variables Missing On RITM

I built a new catalog item/service request. For some reason, all variables show in employee center when I look at the request but only 3 varaibles show on the RITM. The 3 variables that show on the RITM are the 3 that are not marked hidden. Marking h...

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The Developer Passport Australia Release Preview is here - do we have something similar for the busi

Hi guys, I saw something like: The Developer Passport Australia Release Preview is available for all developers. Do we have such sessions also for the business users? So that we could see what potentially could new upgrade bring to them?

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IntegractionHub Microsoft Active Directory V2 spoke question

I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain. Therefore the difference between user and contact objects....

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Updating the profile name with "sn_nowassist_skill_config" table records sys_id's in case work notes

Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...

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Not able to access the PDI using python script

I am using basic auth , username and password which is mentioned on the home page of manage instance but i am still not able to access servicenow Table API using python script It is showing { "error": { "message": "User is not authenticated...

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