Developer

Comments saved to Work Notes vs Additional Comments

Hi , One of our user reported that when she added comments from service portal in her ticket, she received a notification stating comments were added to her ticket. She opened the link in the notification and checked guessing agent would have added a...

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Servers constantly changing state in CMDB from operational to non-operational and back.

We see behaviour in servers states in the CMDB where the state is constantly changing from operational to non-operational and back. We rely on this state for our automated patching so unexpected state changes is not what we want. Is anyone else in th...

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Latest PDI Waitlist Length

I am currently waiting for the latest instance in the developer area. Can I ask how long is the waitlist and how soon can I expect to receive an instance?

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SharePoint External Content Connector Not Showing Indexed Documents

I have configured the SharePoint External Content Connector in my instance and it has been about a week and the indexed documents are not showing in the search. Is this normal? I did an initial crawl with a site that had around 130 documents that pop...

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how to remove the 'i' from a field in workspace

Hi,I can i remove the 'i' icon from a reference field in workspace?

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Getting You dont have Permissions to access this page on document viewer

Hello Everyone,As an end user, when I try to open PNG attachments through the Business Portal, I receive the error shown below.Has anyone encountered this issue before? If so, could you please let me know how it was resolved?Thank you.

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Custom Scheduled Trigger shows "Invalid date" for a recurring trigger

Hi everyone, I'm trying to create a scheduled trigger for a flow that should run every 2 months on the 1st day of the month.The scheduling details themselves look correct and show:"Occurs day 1 of every 2 months effective Oct 01, 2026 at 18:00:00"How...

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"Edit Metrics Weight" UI action not working on Service offering form

When I click "Edit Metrics Weight" on the Service Offering form, the modal opens without displaying any data. I checked the UI Action and found that GlideDialogWindow references a specific UI Page, but I couldn’t locate that UI Page in my instance. I...

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Suppliers not visible in ShoppingHub

I am working on my PDI and installed demo data for sn_pr and ShoppingHub. However, when I go to the Suppliers menu on the ShoppingHub, and want to search for Suppliers with starting letter (e.g. A...), no suppliers are shown. I already checked relati...

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Problem Model selection on workspace

We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to create problem with those 2 models. This interceptor is working as expected for native UI but its not showing on workspace and instead the default problem model is sele...

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Vibe-Coding a ServiceNow App, Part 2: What Actually Stuck

◆ VIBE-CODING · FOLLOW-UP ◆Six Months Later:VS Code + Claude Code Found Its NicheA short update on where AI-assisted ServiceNow development actually landed for me — and why I haven’t touched code directly on an instance in months.#ServiceNow · #Claud...

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Replicating “Create Project from Template” in Strategic Planning Workspace

Hi ServiceNow Community,I am trying to replicate the existing “New Project from Template” functionality available in Project Workspace within Strategic Planning Workspace, specifically for the Projects related list under a Program.Existing behavior i...

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Resolved! OnSubmit client script to make attachment mandatory in service portal is not running on glideapp

Hello, I wrote an on submit script to make attachment mandatory that is visible on service portal or esc, but this script is not running on glideapp.servicecatalog_cat_item_view. Below screenshot for your reference. Please suggest .I have written 2 s...

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I want to change the label of field displayed on Workspace.

I want to change the label of field displayed on Workspace. I want Opened for field to have a different label just on the workspace. Is this possible?Please help me out!Thanks.

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Editing Closed Request Fields as Admin

Hello Everyone,I have an excel sheet of records data, and as an admin on Prod instance I want to be able to edit closed complete request fields which are read only to match with the excel I have, how do I do this in the best way with minimal manual ...

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