Geography-based Employee Services – Todd Adams, Manager, ESRI Employees that use Geo-Based Digital Services (dispatchers + Asset Service techs) Demonstration - Asset locations and map layers - Work di...
You can download or view the presentations here: https://hsview.servicenow.com/viewer/62f68d19535a8eb5564ce8ac • Topic 1: Designing as a Service – Charles Bartley, Senior Executive Architect, ServiceN...
This is a poll we launched in the Digital Services Forum today. We need to get better at governance overall except for 1 person:-)   A follow up is also to get some form of specific governance guidanc...
Link to presentations in this video: https://hsview.servicenow.com/viewer/62e46928dd7090676b29baaa • Platform Operating Model – Jason LaScola, Senior Executive Enterprise Architect, ServiceNow • Discu...
Download the presentation here: https://hsview.servicenow.com/viewer/62d0a4f1972ae2e8a8cc81a2 • CSDM Architecture Services o Demand Analysis o Demo Discussion / Demand Process o Architecture requireme...
I used to put this in the newsletter. People that are tracing the CSDM have trouble finding what to look at. Maybe not the best place for it, but here's a bit of a cheat sheet that Mark put together.N...
Meeting content: https://hsview.servicenow.com/viewer/62be3a68fbe6d32a31e43423 • Rod Jardine - Evolving from Workgroup to Forum • Executive Perspectives - Christine Ehrenberger-Stegmeyer, Vice Preside...
Louis Ronzitti – CSDM at the County of San Diego Jason LaScola - What is LEAP, and why should I care? Charles Bartley - LEAP Deliverables John Spirko - What precisely does LEAP do to help us with CSDM...
Discussion Lead: Mark Bodman, Sr. Product Manager - ServiceNow Data Foundations Agenda: • Learn what a digital operating model is and why it’s important • Thoughts on the organization part of the mode...
The Digital Services Forum makes three primary sources of content accessible to members. The Digital Services Forum shared instance - Send an email to john.spirko@servicenow.com for access to this ins...
Representing Object Storage as a Service in CMDB and CSDM - Alan, Process Architect and Jami Solution Architect from Kaiser Discussion on routing incidents & requests with multiple Service Desks - Joh...
Don’t boil the Ocean o Minimum Viable Portfolios (concept and demo) Mini demos to build consensus o Get what the business would use, delay the rest (demo) Line in the sand o EA Principal: “Every new s...
Digital Services Workgroup Introduction – Martin (5 minutes) o John typically delivers this but will not be available during our session Setting the stage – Martin (5 minutes) o Brief introduction to ...
Level set on the role of Architects in Service Delivery Peter Chorlton, an Enterprise Architect and ServiceNow partner from Ins-pi Discussion on capability structuring Craig Turner and Janet Kownacki,...
I've attached the presentation from this session below. A new service from idea inception to the production Illustration of use case idea – release Demonstration Roles & responsibilities Planning, Bui...
Getting DPM o DPM is available for Rome Patch 5 or above o Install for Rome o Install for San Diego+ Hear first impressions from people that have it installed Discuss who in your organization with ben...
The Digital Service Forum meetings will be recorded and posted to the "ServiceNow - Now Community" YouTube Channel. The Google Drive that hosted the recorded meetings previously will be deleted on Jun...
In September of 2020, ServiceNow's UX Research team presented the findings of a recent study to the group. The study was meant to understand how employees think of services within their organization f...
In 2021 Patricia Grant, ServiceNow's VP of IT, presented how ServiceNow measured its own digital transformation. Find the presentation and templates in the attachments and the relevant Ebook below. Di...
Discussion Topic: Late Stages of a New Digital Service • Citizen Developer signals ready to go live • Promotion approvals and automation (including CMDB components) • Production and engagement channel...
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Transforming Human Resource Service Delivery - Rec...
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Mastering Tech Debt on the Now Platform
