Digital Services Forum

Surveys from our September 14th forum meeting on service model governance

Governing your Service Data Models September 14th 2022

Link to presentation (2 presentations are available via this link)Governing your Service Data Models: Rachel Trombetta, Senior Executive Enterprise Architect at ServiceNow o Why is the data model impo...

ESRI and ServiceNow - Digital Geographical Services a Powerful Technology Mashup!

Geography-based Employee Services – Todd Adams, Manager, ESRI Employees that use Geo-Based Digital Services (dispatchers + Asset Service techs) Demonstration - Asset locations and map layers - Work di...

Yin yang, Service Operations and Design

You can download or view the presentations here: https://hsview.servicenow.com/viewer/62f68d19535a8eb5564ce8ac • Topic 1: Designing as a Service – Charles Bartley, Senior Executive Architect, ServiceN...

Forum call on Governance today

This is a poll we launched in the Digital Services Forum today. We need to get better at governance overall except for 1 person:-) A follow up is also to get some form of specific governance guidanc...

The CSDM Delivery Team a Platform Operating Model

Link to presentations in this video: https://hsview.servicenow.com/viewer/62e46928dd7090676b29baaa • Platform Operating Model – Jason LaScola, Senior Executive Enterprise Architect, ServiceNow • Discu...

Introducing CSDM to your Innovation Pipeline 7-14-2022

Download the presentation here: https://hsview.servicenow.com/viewer/62d0a4f1972ae2e8a8cc81a2 • CSDM Architecture Services o Demand Analysis o Demo Discussion / Demand Process o Architecture requireme...

Updated CSDM reference material from Mark Bodman

I used to put this in the newsletter. People that are tracing the CSDM have trouble finding what to look at. Maybe not the best place for it, but here's a bit of a cheat sheet that Mark put together.N...

Digital Service Forum Grand Opening with ServiceNow Executives!

Meeting content: https://hsview.servicenow.com/viewer/62be3a68fbe6d32a31e43423 • Rod Jardine - Evolving from Workgroup to Forum • Executive Perspectives - Christine Ehrenberger-Stegmeyer, Vice Preside...

Lean Enterprise Architecture for People (LEAP)

Louis Ronzitti – CSDM at the County of San Diego Jason LaScola - What is LEAP, and why should I care? Charles Bartley - LEAP Deliverables John Spirko - What precisely does LEAP do to help us with CSDM...

IT Operating Models of Tomorrow - Presented on May 23 2022

Discussion Lead: Mark Bodman, Sr. Product Manager - ServiceNow Data Foundations Agenda: • Learn what a digital operating model is and why it’s important • Thoughts on the organization part of the mode...

Get a Login to the Digital Services Forum shared instance

The Digital Services Forum makes three primary sources of content accessible to members. The Digital Services Forum shared instance - Send an email to john.spirko@servicenow.com for access to this ins...

Modeling Object Storage & Service Destinations - Recorded May 4th 2022

Representing Object Storage as a Service in CMDB and CSDM - Alan, Process Architect and Jami Solution Architect from Kaiser Discussion on routing incidents & requests with multiple Service Desks - Joh...

Digital service portfolios, think big, start small! - Recorded April 20th 2022

Don’t boil the Ocean o Minimum Viable Portfolios (concept and demo) Mini demos to build consensus o Get what the business would use, delay the rest (demo) Line in the sand o EA Principal: “Every new s...

Cyber Resilience using CSDM - Recorded April 5th 2022

Digital Services Workgroup Introduction – Martin (5 minutes) o John typically delivers this but will not be available during our session Setting the stage – Martin (5 minutes) o Brief introduction to ...

Special Session for Enterprise Architects - Recorded March 22nd 2022

Level set on the role of Architects in Service Delivery Peter Chorlton, an Enterprise Architect and ServiceNow partner from Ins-pi Discussion on capability structuring Craig Turner and Janet Kownacki,...

CSDM lifecycles, governance and visibility - Recorded March 10th 2022

I've attached the presentation from this session below. A new service from idea inception to the production Illustration of use case idea – release Demonstration Roles & responsibilities Planning, Bui...

Digital Portfolio Management Debut and the CSDM Payoff! - Recorded February 24th 2022

Getting DPM o DPM is available for Rome Patch 5 or above o Install for Rome o Install for San Diego+ Hear first impressions from people that have it installed Discuss who in your organization with ben...