ServiceNow Enterprise Asset Management on the Now Platform Vancouver release
As a quick review, ServiceNow® Enterprise Asset Management empowers organizations to oversee the complete lifecycle of their physical business assets, aligning with financial and operational objectives. Achieve transparency in asset status with accurate data across all your classes, facilitating better decisions amidst a dynamic business landscape. Enterprise Asset Management maximizes asset life and use with planned maintenance schedules. Optimize your asset inventory levels for improved balance sheet performance, minimizing stockouts and excess items.
In the Now Platform® Vancouver release, the three most notable features for ServiceNow Enterprise Asset Management are:
- Linear asset management
- Enterprise asset onboarding
- Enterprise asset move workflow
Linear asset management
Enterprise asset managers face the daunting task of efficiently managing and maintaining linear assets at the section or segment level. Empower your asset managers to create and monitor linear asset geometries, types, and relationships. Associate discrete assets along linear routes. These capabilities are ideal for managing roadways, tracks, pipelines, cables, and more. Seamless integration with ServiceNow Field Service Management ensures effective maintenance planning.
Enterprise asset onboarding
Onboarding new assets can be complex, often leading to missed steps or incomplete information. Simplifying this often-overlooked process, which follows procurement and precedes deployment, is crucial to enhance data accuracy of the entire enterprise asset estate. This new capability offers a step-by-step approach to streamline enterprise asset onboarding. It guides users through service contracts, warranties, cost centers, and risk factors, improving data management across the asset lifecycle.
Enterprise asset move workflow
Managing asset moves across locations or stockrooms presents logistical challenges. Each team member involved supports their dynamic organization when they adhere to consistent policies and procedures. ServiceNow makes it easy to efficiently manage asset movements. Comprehensive workflows track each step and incorporate shipping logistics, enabling managers to plan and execute relocations between local or remote sites. Users can initiate move requests from the service catalog and are guided through necessary tasks. For remote moves, shipping tasks ensure assets reach their destination on time.
ServiceNow EAM revolutionizes asset lifecycle management, boosting efficiency, accuracy, and operational success.
Additional features for this release include:
|
Feature/Capability |
Description |
|
Asset workflow support for granular location data hierarchy |
Customers can now define location types within asset hierarchies, covering child locations in audits, recalls, and refresh flows. Asset deployment will be based on the provided request location or user's location for enhanced management. |
|
Multiple model components and IDs for consumable models |
Streamlined model component addition, efficient serialized component addition, individual component identification, individual asset operations, and component addition to in-production models. |
|
Bulk import |
Effortless model management, seamless asset data handling, simultaneous import, support for diverse asset types, and error-free import. |
|
Pallets & aisle/space enhancements |
Introduce and utilize pallets as containers for asset storage and transfer. By integrating aisle and space attributes, EAM enables users to accurately monitor asset locations within stock rooms. |
|
Advanced inventory and distribution |
Efficient shipment tracking—Asset managers can now precisely monitor asset locations during shipping, ensuring real-time visibility of assets in transit. Users can logically and geographically link stockrooms, optimizing asset sourcing, deployment, and tasks. |
|
Carrier integration |
Automated updates occur when shipment statuses change from the carrier, with unified intake for importing shipment data into ServiceNow. Customers can establish additional connections with carrier APIs and credentials for enhanced tracking capabilities. |
|
Multi-tier classification |
Efficiently report on models and assets with classification codes or tiers. Support diverse industry-based classification systems (e.g., E-class, OmniClass, ECRI). Automatically filter classification lists for asset managers, displaying pertinent information based on model classes and categories. |
|
Contract & lease management and renewal updates |
The contract management module streamlines contract handling, task tracking, and approvals for new contract types in the EAM workspace. There is also a related prescriptive contract renewal workflow for asset and contract managers to efficiently renew warranty and maintenance contracts. |
|
Asset risk score update |
Asset risk score updates improve insights and decision-making based on risk assessments. In Vancouver, customized risk assessment includes separate risk likelihood and impact values for asset models, refining risk definition. Users set individual risk values for assets, offering flexible risk evaluation. The enterprise asset dashboard's heatmap reflects risk gradients from individual asset risk values, providing a comprehensive risk distribution view for informed decisions. |
