Title: Incorrect Open Time on the NOC Incident Description: NOCINC0001245457 was opened at 00:30 WAT on the 6th Jan but the system picked the opened time as 05-01-2024 20:36:47. Any suggestions why their us difference ?
Hi,Im trying to create an SLA thet needs to run only if the incident was opened after 12:00. I cant find a way to define a specific hout without specific day.How can I do it?
How to select only users of a specific type group into a reference field?
Hey, Creating a record producer form to create a new incident. I have a caller field in the form that once I select a caller, the position field will display the appropriate values of the caller.I did this by script include :And in the Reference qual...
Hi, I have created a catalog item, for I want to fix a quantity value to 1. There should not be any drop down. After submit the request, quantity variable should be available on RITM and catalog task. Can anyone help me to achieve this.
HeyI created a form called quality event and it has a calendar_date_time field called u_reminder_date_and_time.I created a business role that opens as soon as a change is made in this field, and it causes the creation of a scheduled job that causes t...
Hi All, I am looking for a Recommended Implementation Sequence for EAM. Also, I would greatly appreciate it if you could share the list of the OOB Catalogue Items details about EAM. I have attached the example of 'Recommended Implementation Approach...
Is there any possibility in ServiceNow to recognize NPMs also and add them to SN Groups
Whenever i try and download an EAM template I receive the following? Is it a bug? Does anyone have the actual asset & model template? Thanks
How can we remove the user name on dashboard, while user searching his name the old account is appearing. user don't want to display his old account
Hi,In the incident form - how do I hide the closed option in the state field? Thank, Shir
Hey,I need that every night (2:00 in the morning) the system should close requests that have been 30 days since they were opened and are still open.That is (statee will change from open to close)I am attaching an attempt to solve it by business rule:...
Hi,I've created an application form with a field called 'installations.' I want this field to be visible while filling out the application form but to disappear after the request is submitted. This is the application form: This is the form after it...
Hi,I have an assignment that I need to create using FLOW DESIGNER: Receive an email that is received after clicking on the link (reopen) that we created in the notification (we created a click here button that opens a response email as soon as you cl...
Hi, I need to create a flow designer that, in the first step, will receive an email as a result of clicking a link in a notification I have previously created. Thank.Shir
