We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Business Application to Business Application relationships

Kelli Fellows
Tera Contributor

4 hours ago

Can you tell me all the Business Application to Business Application relationships and what they are used for?  I am seeing "References" and "Interfaced By".  

0 Helpfuls
  • 156 Views
2 REPLIES 2

fknell
Giga Patron

3 hours ago - last edited 37m ago

Hi @Kelli Fellows,

In CI Class Manager you can look at all CI classes and see the suggested and all relationships available for a given class.

 

For the Business Application class it will look like this:

 

ci class mgr.jpg

You can take the CSDM Fundamentals training to familiarize yourself with the concept and artifacts or read the CSDM 5 white paper. 

 

The relationships you're mentioning are added as part of Enterprise Architecture / Digital Integration Management. For the digital integration management data model please have a look at the corresponding documentation: https://www.servicenow.com/docs/r/application-portfolio-management/eaw-dig-intg-data-model.html

 

They are used either to describe interfaces between business apps e.g., CRM interfaces with ERP or to display data consumption / exchange e.g., BI tool references HR system.

 

Hope this helps!

0 Helpfuls