How to create announcement before and after Upgrade to the Users?

[Nithya Devi]

Dear members,

Requirement-Could you please inform all users by creating a Top Banner in the GRC for any update/upgrades (from 3 days before after 3 days)?

Findings:

created new announcement on table ->announcement.list-It shows announcement on service portal.

created announcement on the table ->banner announcement - It doesn't works.

Could anyone suggest your answer for this above creation of banner on Classic UI or workspace.

[Ankur Bawiskar]

@Nithya Devi 

for workspace it's different.

Next Experience banner announcements 

Introduction to Next Experience UI Banner Announcements 

For native UI there is nothing available directly for announcement.

few examples of these custom implementations on our community forums

Send message to logged on users
Broadcast Message to all users

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nithya Devi]

Hi Ankur,

Thanks for the documentation.I tried on UAT. It works(Next experience banner announcement).

I could see the announcement once.If we close the announcement by mistake without reading it,do i need to view the announcement again.Is there chance to pop the announcement again in next experience.

[Ankur Bawiskar · Accepted solution]

@Nithya Devi 

User need to logout and login again to see the same banner so that a new session is established.

It won't appear again in same session.

OR

You can make the banner as Non-dismissable

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.