Lists and Filters​ Task

[WemiO]

I have followed all the instructions, but can't locate INC0000055. I need help, please.

Thanks

[M Iftikhar · Accepted solution]

Hello Wemi,

Let me help you locate INC0000055. Here are the step-by-step methods to find this incident:

Method 1: Using Global Search

1. Navigate to Self-Service>Incidents

2. In the top-right global search bar, type INC0000055

3. Press Enter

Method 2: Using List Filters

If the record doesn't appear in search:

1. Go to Self-Service> Incidents

2. Click the Filter icon (funnel button) in the list header

3. Add a filter condition: Number is INC0000055

4. Click Run
   

   

Method 3: Using URL (If You Have Sys ID)

If you have the record's Sys ID:

1. Use this URL format:
   https://your-instance.service-now.com/incident.do?sys_id=YOUR_SYS_ID_HERE

2. Or add filter: Sys IDis your_sys_id_here

Like this:

Troubleshooting Tips:

•  Check if you're in the correct application scope

•  Verify the incident isn't already closed (check All Incidents list)

•  Ensure you have proper read permissions for incidents

Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
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