Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
On the Software Model table (cmdb_software_product_model), I am trying to update the Product field (product) on an existing Software Model record. The field appears read-only/greyed out, and when I try to edit/update it, I get this message:Security p...
Hello Team, I'm stuck at submitting Source Task, i want the sourced field value to updated as True.But I'm unable to submit it.Can someone please guide how to submit it?After clicking on that Source Request UI Action, the following window appears, su...
Post creating a purchase order and Purchase line order, when clicking on "Receive" UI Action, it's taking me to the "po_receive" page, where when I am trying submitting the form, it's showing the error as "Mandatory field is missing for <asset/ model...
I created a catalog item and in user criteria, i have mentioned the department to which then catalog item should be visible. It is visible to the department members and also admins. Cant we restrict admins here?
Hi SAM Forum,does anynore have an experience of a property or configuration required to consider the "user Allocations" from a License Entitlement in the Compliance result? For instance i created a license entitlement (alm_Entitlement) with 20 active...
Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
Hi everyone,I’m looking to confirm whether there is an out-of-the-box role in ServiceNow SAM Pro that can be assigned to users to provide view-only access to SAM data — specifically:Software Models (cmdb_software_product_model)Software Entitlements (...
On the Software Discovery Models list, there is a Software model column, but I understand this field is deprecated/legacy and SAM Pro does not rely on it for reconciliation.I know we can open a Software Model record and use Show matching Discovery mo...
From Laptop to License — Day 2 of 15 Understanding the End-to-End ITAM Data Flow in ServiceNowHello ServiceNow Community,Welcome to Day 2 of the From Laptop to License series.In Day 1, we introduced ServiceNow IT Asset Management as a connected o...
Hello experts, I have a hardware catalog item in pc_hardware_catalog_item table. I want that the catalog item should only be available to VIP users. For that i have created a 'Available For' user criteria containing a script but it is not working as...
We are trying to import MLS, which is an extremely large file, and unfortunately, there are size limitations in SAM Pro.Our base licenses have been purchased throughout many prior years. What is the best approach? Any guidance would be appreciated. T...
Hi Team, Can you please help that how can I create PA Report of the field like attached file belowfor example if the display name contains for AIX Server is 1000 and 1 is empty it should display like 99% how can i achieve this
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
Early AI success can accelerate innovation, but it can also obscure deeper issues such as unclear ownership, fragmented architecture, visibility, and disconnected data dependencies. Join us for From AI pilot to enterprise: what works, what breaks, ...
Early AI success can accelerate innovation, but it can also obscure deeper issues such as unclear ownership, fragmented architecture, visibility, and disconnected data dependencies. Join us for From AI pilot to enterprise: what works, what breaks, ...
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