The Digital Command Center for the Hybrid Workforce
The world of hybrid work is upon us. Now more than ever, employees are turning to digital experiences to feel connected to their organization and engaged in the flow of work. Often, the corporate intranet is the virtual greeting page, digital headquarter, and anchor for the employee experience.
You could be diminishing the overall productivity and engagement of your employees with too many disparate portals, tools, and applications. Jumping between siloed IT and HR systems to find benefits information is frustrating. Waiting on the phone to resolve a VPN connection error is inefficient. And digging through a cluttered intranet to finding the latest corporate news is confusing.
What if all these employee touch points could be accessed through a unified, multi-departmental destination? With ServiceNow Employee Center, create connected and engaging experiences from home, on the road, or in the office, from any device and channel of choice.
Drive efficiencies with a multi-departmental employee portal
Employee Center
Employee Center is the digital command center for the hybrid workforce, providing a unified employee experience platform for multi-department service delivery, guided journeys, and employee engagement.
Consumer-Grade Service Experiences
Provide your hybrid workforce a single-entry point for enterprise services that span IT, HR, Workplace Services, Legal, and Procurement, with no need to painstakingly jump between different departmental systems and portals to find information they need or to request help.
Employee Center streamlines digital workflows across the enterprise to boost productivity and engagement. From one portal, employees can resolve a simple benefits question through a quick search, request a new iPhone by chatting with Virtual Agent, and even reserve a workspace with pre-built application interfaces.
From the Employee Center, you can also drive personalized employee journeys to deliver meaningful experiences that build trust and confidence. Employees can access personalized transition plans for journeys like onboarding, return to workplace, and transfers through mobile, portal, Microsoft Teams, and more. Employees can easily complete the tasks listed in each stage of a journey from wherever they choose to work. Ensure your workforce is connected and productive as they navigate the career and personal journeys that matter most to them — all from one place.
Curated Experiences
Put your employees first with Curated Experiences. Drive employee-centric content discovery with dynamic topic pages, popular topics on the home page, and a mega menu to browse topics without multiple clicks.
Autogenerate employee-centric topic pages based on a unified taxonomy that spans service catalog items, knowledge articles, and quick links to improve digital engagement and self-service. Drive omni-channel access to these experiences through portal, mobile, and chat to support your hybrid workforce from anywhere.
Content Experiences
With Employee Center Pro, improve digital engagement with targeted content experiences. Inform your employees with targeted campaigns and tasking with a modern intranet experience.
Boost engagement and retention by driving targeted content like videos and banners across a variety of channels. Send push and/or email notifications to ensure employees never a miss a communication about an incoming system outage or hardware upgrade. Further improve employee engagement by personalizing content based on attributes like employee role, location, or job type. For example, with the help of Employee Experience Packs, you can easily launch a tax campaign on the Employee Center for US based employees that includes both portal and notification content.
Other Links: Release Notes
Build trust with enterprise employee journeys
Employee Journey Management
Managers and HR teams can harness the power of Employee Journey Management to craft personalized plans of action that span the enterprise. As a result, employees can easily navigate to all the resources and systems they need from the Employee Center.
Guided tasks for cross-departmental journeys are now viewable from the “My active items” section on the homepage. During journeys, employees can see all the stages of tasks they must complete and update the status of the task upon completion. With intelligent workflows powering these cross-enterprise journeys, no need to click through multiple systems to complete tasks like adjusting benefits, participating in trainings, and requesting help.
During these experiences, you can also collect real-time feedback and present employees with learning opportunities by surfacing pulse surveys and learning to-dos.
Other Resources: Data Sheet, Community Blog
Empower your hybrid workforce to unlock their full potential
Universal Request
Employees can enjoy a single request experience on the Employee Center. With Universal Request, eliminate service delivery dead-ends and facilitate seamless cross-departmental collaboration to drive unified service delivery. Sometimes, employees don’t know where to go for help. Is blocked access to payroll coming from an IT outage or an HR discrepancy? On the Employee Center, employees can immediately open a request through the “Request Help” feature. If the request is automatically routed to IT but HR is blocking the payroll access, the agent can ensure the request gets to the right team behind the scenes. Your employee can focus on productive work without having to open and monitor multiple tickets. Employees can track the status of their request on the original ticket opened on the Employee Center, regardless of how many transfers that occur on the backend.
Microsoft Teams Integration
Simplify work and enhance the employee experience with seamless self-service experiences through our integration enhancements with Microsoft Teams®. In Teams, employees can easily access Employee Center to find the ServiceNow workflows and requests they need to resolve cases faster.
HCM Integrations
ServiceNow supports integrations with leading HCM and workforce management solutions, like Workday®, Oracle®, and Ultimate Kronos Group®. Enable your employees and managers to complete personalized and relevant to-dos from anywhere. For example, with the HR Service Delivery Advanced Integration with Workday, provide your employees streamlined access to holiday schedules, total rewards, and payroll information directly on the Employee Center.
Other Resources: Universal Request Community Blog, HR Service Delivery Integrations Data Sheet
