Employee (not agent) Work Schedule
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10-23-2024 11:21 AM
Working on migrating a scheduling feature into servicenow - and was looking to see if there was an existing feature, or a plug-in around defining employee work schedules (non-agents).
Employees need to define their own work schedule on a two-week basis, and have the options for alternative work schedules with 1 day off per two weeks, ability to split their work day outside of core hours, and ability to assign telework days to themselves.
I have seen the options for schedule management for field service employees, for agents, and with workforce optimization in ITSM, but having difficulty identifying a feature that would track work schedules for regular employees.
Any help or guidance would be greatly appreciated!