Ability to See RITM Details for an Approval on Employee Center

[terrieb]

So before Tokyo, and on the old Service Portal, if a RITM had an approval, and the approval goes to someone outside without an itil role, they were able to approve from the Service Portal.

Now that we are on Washington, DC release and using the Employee Center portal (not Pro version), while the same people can approve on the Portal, they cannot see the details.  They need to see the variables to determine who is requesting the item and justification, etc... before they can approve.

This is the RITM view (internal itil view)

This is the Employee Center View:

Even though they have the approver role, and the "Additional Details" tab is there, they cannot see the two variables as they did previously on the old Service Portal.

Our work around for now is that they access the Service Portal and approve there but that is strictly a work around.  We need to be able to fix this on the Employee Portal so they can see everything.

Below is what they "saw" before..

Thank you!

[Kit Cheong]

Grant your approvers the sn_request_approver_read role (via a group).

Read access to the Request Management Application and related functions (allows access only if user has an approving record for the request record)

The sn_request_read role grants approvers read access to all request related records.
Read access to the Request Management Application and related functions (It does not check for approving records).

[x_tbm]

This worked.

Thank you! 😀