Accordion with Rich Content Editor is not working

Ben G
Tera Contributor

When adding an accordion to one of my content library articles the accordion works on the backend preview however on my actual portal page it doesn't work. It's not responsive, it doesn't expand or collapse.  Has anyone had issues using this feature?  Thanks!

4 REPLIES 4

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

@Ben G , do you see any console errors on the portal?

I do not see any errors.  I'll add screen shots of the backend editor and then the portal page.  In the screenshots you can see the accordion collapses in the editor however on the portal those chevrons don't do anything. 

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Thanks Ben.

Can you provide content xml? I can check if anything is missing in it.

Is there any customization in Content Publishing (widgets, script includes etc)?

 

I would suggest to open a case task to look into this further as without looking at the instance, I won't be able to help much.

Okay, thanks.  I went ahead and created the case CS7897521.