Add comment should be visible to end user on knowledge articles.

[Brijmohan]

Hi All,

I need to enable add comment option to end user on knowledge article in employee portal.

Right now it is visible to only admin. How can I enable to end user?

Thanks in advance!

[shivangi k]

Hi @Brijmohan ,

As per this article:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/concept/kb...

you should check below mentioned properties:

glide.knowman.show_user_feedback

glide.knowman.show_user_feedback.roles

Hope this helps you, please mark helpful and accept solution if it helped you.

Regards,

[Brijmohan]

Hi Shivangi,

Thanks for your response. I have checked both property and knowledge article comment widget. There were a role field in which knowledge manager and knowledge admin role were added there. I have removed that and now it's visible to all user. 

Now I need to restrict end user to see other user comment or feedback. End user can see his comments only. How can we achieve it?

Thanks.