Adding dynamic menu items in footer in ESC

[Harsha Pappala]

Hi, 

I am trying to add contact numbers for our Service Desk numbers in the footer of the employee center. 

Want to load the phone number dynamically in the footer of the ESC, tried using the "filtered list" menu item.

But getting below error 

Please advice on how to proceed further, 

thanks in advance

Harsha Pappala

[Ratna Jyothi]

Hi @Harsha Pappala 

The error means, you have defined a menu item type scripted list(This is defined in portal record's menu). Ideally this should a top-level menu but, it seems it is a child menu (it has a parent menu). 

Please refer to this article it may help you.
https://www.servicenow.com/community/developer-articles/how-to-create-a-service-portal-multi-level-f...

Regards,
Ratna Jyothi

[Harsha Pappala]

Hi @Ratna Jyothi

Thanks for the response, but having parent menu seems to not impact the scripted menu, there are OOTB examples of that, SP config menu, has portal tables menu item (scripted type). 

Do you have any knowledge on "Request Help Channels" widget, seems like an option ?

[Ratna Jyothi]

@Harsha Pappala  I haven't heard about this widget.

But can you tell me clearly Do you have any table which has list of contacts where you are trying to include under parent menu using filtered list ?

[Harsha Pappala]

@Ratna Jyothi ,

We have a table that holds the numbers in a field, created a condition in the menu item to display that field. 

It is not displaying, I also don't see a way to directly use the menu item in footer without a  parent menu. 

Looking into customizing the footer widget now