TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...
Here are some tips related to guided tours: - Guided Tours are always created in Global App, even if you are creating them for Portals, like ESC or CSM. They only way to transport them to other instances is if they are in the Global App. -For creatin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan, one of the best things of ServiceNow, though also horribly underutilized by customers. Out-of-the-box the free Instance Scan application comes...
Hi there, Instance Scan, you got to love it . It's one the most powerful features on the ServiceNow platform in my opinion. Okay, I'm a bit biased, being the person worldwide sharing most content on Instance Scan. A huge downside of Instance Scan i...
Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Flow Designer has truly transformed how we build automation on the Now Platform. Its low-code, intuitive design allows developers and admins to build powerful workflows without writing heavy scripts.Among the many capabilities Flow Designer offers, F...
We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...
Get XML wait For those of you that are not familiar with GlideAjax. getXMLWait() is a Synchronous GlideAjax call. Meaning your script cannot continue without the GlideAjax response. This stops the session until the response is received. How to use g...
How to Set Up Tested Jira to ServiceNow Bi-Directional Integration with Webhooks: Triggered by Jira Issue Creation or Comments - A Practical Use Case I’ve recently tested and successfully implemented Jira to ServiceNow bi-directional integration in m...
ServiceNow Flow Designer is one of the most powerful no-code/low-code automation tools available on the platform. It enables process automation across applications without writing complex scripts, while still offering the flexibility to incorporate s...
Hi all, I've seen this question asked a lot on the forums in various ways and majority of the responses point to either an old Guru (3rd party website) article that's a bit outdated or the response involves some sort of complex solution that majority...
Hello Everyone, I recently came up with a useful solution to help deployments move along a bit more seamlessly for my organization. Our team uses the Agile Development application to create and track work for our sprints. We also use Update Sets to ...
A common requirement is to redirect users to specific portals dependent on the roles that they have. For example, if you have an internal Employee Center portal, and an external Customer Service Management portal, you might want your users to be redi...
The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...
Let's say we are stuck in a situation where we have lots of catalog items in which we have a reference variable which is referring User [sys_user] table, and it is the beauty of our implementation that we did not use the variable set in this case. U...
Hello everyone, I recently had the opportunity to work on a Predictive Intelligence (PI) use case in ServiceNow. The use case itself was quite straightforward, but a great starting point to understand how PI works in real scenarios. Since I strug...
Connecting ServiceNow to external systems via REST APIs is fundamental. While authentication can be complex, API Key credentials offer a straightforward method. This article explains how these credentials work for outbound REST API calls, when to use...
Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...
For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...
Lisa Latour
ServiceNow
