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ServiceNow Configuration vs Customization

  Hi All, Hope you are doing great. In this article I will try to provide my personal inputs on Configuration vs Customization as its always being a query in all developers mind.   Lets first try to understand what exactly it means to have Customiza...

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How to create your own ServiceNow MCP Server

How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...

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Script Action: A Practical Example!

We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example .   What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...

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Hemanth M1 by Giga Sage
  • 15957 Views
  • 8 comments
  • 19 helpfuls

Data privacy / anonymization in practice

It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment.  The bug fixes also should be done on this environment...

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AttilaVarga by Mega Sage
  • 17704 Views
  • 19 comments
  • 11 helpfuls

Automating Remote Updateset Retrieval and Installation

Background Often in DevOps-minded organizations, promoting update sets from lower instances to the Production Environment is considered as something to be automated. As there is no such OOB facility available in ServiceNow, the following script is bu...

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Sandaru1 by Tera Expert
  • 5967 Views
  • 6 comments
  • 9 helpfuls

Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

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VS Code setup for servicenow

 Installation procedure. 1. Install VS code extension – [ sn-scriptsync].        2. Create a new folder with the name “sn-scriptsync" under Documents directory.            3. Install “ServiceNow Utils” – browser extension in Chrome or Firefox browser...

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Multiple Drill-Down Level Reports in UI Builder

Advanced Reports with multiple Drill-Down Levels in UI Builder This article details the process of building advanced reports with multiple drill-down levels using ServiceNow's UI Builder. This allows for interactive data visualizations where users ca...

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Custom Event Queues

ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows.When examining the Events [sysevent] table, you’ll notice ...

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