One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...
In this article, I will share with you a code snippet that will allow you to export the data to CSV of any table through the script and attach it to a record. var Headers = ["Number","Caller","Short Desc","Assignment Group", "Assigned To"]; var fileN...
In my article Universal Pattern for Script Includes I introduced the Script Include CurrencyUtils which allows conversion between two currencies. At first glance this may seem simple, but in the end it turned into quite a lot of code that needs t...
Parallel approvals have been a very common thing in the world of workflows. Today, if you try to configure the same in a flow designer, you might face a lot of issues in setting it up within a flow. Yes, You are hearing it right! Parallel approval...
AI Search · Custom Apps · Ticket Deflection Reducing Duplicate Tickets with AI Search Duplicate tickets are a quiet productivity tax. This article walks through a lightweight pattern that catches duplicates before they are created — as the user ...
ServiceNow flow designer version history | ServiceNow flow designer tutorial to revert the version Hi All, I hope you're doing great. One of the favorite questions I asked all the ServiceNow developers is whether you will choose a Flow designer or W...
This article helps you on how you can create a catalog item by providing all information through a copilot agent via VSCode console. Here are the steps to use Github Copilot Agent to build your application / do any activity that not only limits you t...
Give simple phase-based prompts Review at each stage the output and confirm it meets the requirement. At each stage attempt an update app vs continuing on the same session it errors out very easily. Example: Yeah—that’s not surprising. Wh...
Hi everyone, Document ID fields can be buggy to update dynamically when using client scripts. The normal way of updating values client-side using the functions g_form.setValue(field, value) g_form.setValue(field, value, displayValue) don't act as ex...
Opening a Dialog on Button Click in a List (UI Builder) Configuration Steps Create the following records via configuration: 1. Action Assignment Table: sys_declarative_action_assignment Create a new Action Assignment record.Populate the fields as...
I've had this question come up over and over again in my career: "How do we populate variables on a catalog item or record producer, from the URL?" There are a couple of ways to do this, but often you'll see one-off solutions that require custom cod...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...
When any ServiceNow developer starts working on the Service Portal Widgets they discover there are mainly two out of the box (OOTB) methods that are used to communicate between the Client Side and Server Side and those are c.server.update() and c.ser...
A high level view of all key tables and their relationships Full picture book : AwesomeNowScopedAppDesign/IRM_Picture_Book_v2.pdf at master · anilvaranasi/AwesomeNowScopedAppDesign full readable PDFs: AwesomeNowScopedAppDesign/servicenow_grc_gra...
Hi All, Hope you are doing great. In this article I will try to provide my personal inputs on Configuration vs Customization as its always being a query in all developers mind. Lets first try to understand what exactly it means to have Customiza...
How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...
We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example . What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...
It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. The bug fixes also should be done on this environment...
Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...
Background Often in DevOps-minded organizations, promoting update sets from lower instances to the Production Environment is considered as something to be automated. As there is no such OOB facility available in ServiceNow, the following script is bu...
LisaLatour
ServiceNow
