Additional Comment Field is not available in EC Portal for ITIL and NON-ITIL Users

Byron Plant
Tera Contributor

‎09-14-2023 08:38 AM

Hi everyone!

 

I need help with our current issue.

 

I have admin access in DEV environment and I can see the "Additional Comment" field of the ticket in EC Portal. 

 

ADCOMMENTS.jpg

However, whenever I impersonate an ITIL or NON-ITIL user, the Additional Comment field does not exist.

 

ADCOMMENTS2.jpg

 

 

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3 REPLIES 3

Marcos Kassak
Kilo Sage
Kilo Sage

‎09-14-2023 09:49 AM - edited ‎09-14-2023 09:50 AM

Hello @Byron Plant,

 

Please refer to the links below:

 

https://www.servicenow.com/community/itsm-forum/additional-comments-and-work-notes-not-showing-for-i...

 

https://www.servicenow.com/community/now-platform-forum/additional-comments-request-item/m-p/1236321...

 

https://www.servicenow.com/community/now-platform-forum/additional-comment-and-activity-is-not-visib...

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍

Thanks,
Marcos Kassak
The world works with ServiceNow!

 

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Byron Plant
Tera Contributor
In response to Marcos Kassak

‎09-14-2023 11:20 AM

Hi @Marcos Kassak thanks for responding. I checked the links provided but they're on the back-end. My issue is on the Portal side.

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Lisha ramya C
Tera Contributor

‎12-31-2023 01:43 AM

Hi @Byron Plant 

Did you find the solution for your issue?

If you resolved the issue please help me with this above same scenario

Did you create ACL ?

Thanks,

Lisha

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