Additional Comment Field is not available in EC Portal for ITIL and NON-ITIL Users

[Byron Plant]

Hi everyone!

I need help with our current issue.

I have admin access in DEV environment and I can see the "Additional Comment" field of the ticket in EC Portal. 

However, whenever I impersonate an ITIL or NON-ITIL user, the Additional Comment field does not exist.

[Marcos Kassak]

Hello @Byron Plant,

Please refer to the links below:

https://www.servicenow.com/community/itsm-forum/additional-comments-and-work-notes-not-showing-for-i...

https://www.servicenow.com/community/now-platform-forum/additional-comments-request-item/m-p/1236321...

https://www.servicenow.com/community/now-platform-forum/additional-comment-and-activity-is-not-visib...

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍

Thanks,
Marcos Kassak
The world works with ServiceNow!

[Byron Plant]

Hi @Marcos Kassak thanks for responding. I checked the links provided but they're on the back-end. My issue is on the Portal side.

[Lisha ramya C]

Hi @Byron Plant 

Did you find the solution for your issue?

If you resolved the issue please help me with this above same scenario

Did you create ACL ?

Thanks,

Lisha