AI Search results for Topic Pages

[MennaK]

Currently within our ESC instance, we are using AI Search and indexing on catalog items and knowledge articles. We have a request to return results for Topic pages as well, and have this somewhat working following the example here:

https://www.servicenow.com/community/employee-center-forum/topic-page-as-search-result/m-p/2524513

However, this only returns based on the topic title as configured here:

Unfortunately this does not fully capture the content on topic pages. For example, searching on any rich text keyword within the topic content block, returns no results. The Topic table itself does not have the rich text field, it is using the emp_taxonomy_topic template and the text content is located within Block Content (sn_cd_block).

An example URL of what I am trying to index is https://myorg.service-now.com/myesc?id=emp_taxonomy_topic&table=topic&topic_id=123456789

Perhaps I am going about this incorrectly. Is there even a way to index the text of topic pages?

[Dan O Connor]

@MennaK seems to be something cropping up a bit (I've had a few DMs about it) and yeah by standard its not something we provide out of the box, and I imagine the reason being we didn't see this being a scenario. But with the advent of microsites in their content it does make sense. 

As you say your kind of going about it the right way with the other community link, but for your example what is it you need to be searching on? Is there content within the page that should return as part of the result or? 

A potential pitfall I'm coming across here is folks looking to index topic pages for search, to just then display content like requests and articles. This is adding an extra step unnecessarily to allowing the user get to where they want. Where as if you have topic pages with written content you want to return I can understand that desire. 

I might actually try this out in my own instance at some point to see how it works. Like you should be able to set the topics as search facets to filter the search results. Rich content can then just be set as a search source and that should return the search result linking to the topic page 

[Heiko Bllr]

Hi Dan, have you had the chance yet to find this out?

I have a similar requirement, we have a taxonomy with 3 levels of topics configured for the purpose of navigation and structuring content.

Level 4 are supposed to be special pages (currently one page template only) with rich content (filled via Content Publishing). I would like that those pages (just our level 4) do appear in search results.

Any idea how to achieve that?