Approvers Can't View Request Item Details in Employee Center

[SimenKnudsen]

HI! I'm currently building a flow for the IT department where the manager of the requested_for user needs to approve the request item before any catalog tasks are created for the IT. I have added the managers in a group with the approval_user role so they are able to get approval tasks. The issue I'm running into is that, when the manager views the approval task in the Employee Center, they can’t see the details of the request item because they don’t have the itil role to see that data. As a result, they don’t really know what they’re approving or rejecting. Any suggestions for how this should ideally be handled? Thanks!

[MC30]

Hi @SimenKnudsen ,

Create a custom read ACL on the "sc_req_item" table that grants access to users with the "approval_user" role only if they are approvers of that specific record.

If my response helped, please mark it correct or Helpful.

Regards,

Madhuri

[Ankur Bawiskar]

@SimenKnudsen 

that's platform behavior and will block access if user doesn't satisfy the ACL.

The approver should see the RITM details on approval page as well.

Why they want to see RITM?

if you are saying they are not able to view this then you need ACL

You will have to add a custom table level READ ACL and give that role in ACL and then they can see.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SimenKnudsen]

I found the role sn_request_approver_read doing what I wanted. Thanks for the answer guys.

[Ankur Bawiskar]

@SimenKnudsen 

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.