Article not found for ESC

jewellauber
Tera Expert

‎11-04-2024 07:40 AM

I am searching the knowledge page from employee center.  I am able to see the results retrieved but once I click the link to open the article I receive Article not found.  Can anyone assist on where I need to configure this to point to esc?  Thanks.  

0 Helpfuls
  • 409 Views
3 REPLIES 3

Runjay Patel
Giga Sage

‎11-04-2024 07:58 AM

Hi @jewellauber ,

 

This thread have solution for you.

https://www.servicenow.com/community/employee-center-forum/topic-article-content-in-employee-center-...

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

0 Helpfuls

jewellauber
Tera Expert
In response to Runjay Patel

‎11-04-2024 09:21 AM

Hi Runjay,

 

I tried as the screenshot in the article shows, our KB is routed to esc.  We have made a custom portal url "XXX" I'm assumed I would need to create a custom page xxx_kb_article_view.  But then I get all sorts of access errors.  Can you please assist if I am missing a step?

0 Helpfuls