Article not found for ESC

[jewellauber]

I am searching the knowledge page from employee center.  I am able to see the results retrieved but once I click the link to open the article I receive Article not found.  Can anyone assist on where I need to configure this to point to esc?  Thanks.  

[anubhavkapoor76]

@jewellauber - Check these support articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952372

https://www.servicenow.com/community/csm-forum/knowledge-article-not-showing-in-service-portal/td-p/....

[Runjay Patel]

Hi @jewellauber ,

This thread have solution for you.

https://www.servicenow.com/community/employee-center-forum/topic-article-content-in-employee-center-...

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[jewellauber]

Hi Runjay,

I tried as the screenshot in the article shows, our KB is routed to esc.  We have made a custom portal url "XXX" I'm assumed I would need to create a custom page xxx_kb_article_view.  But then I get all sorts of access errors.  Can you please assist if I am missing a step?